EstrelaBet Casino - Player's deposit hasn't been credited.

Today, on 05/10/2023 at 18:11, I made a transfer of R$ 200,00 via Pix, but it was not credited to my Estrela Bet wallet. I lodged a complaint with live support and also sent an email, but nothing has been resolved, I have not even received a response. Please Casino Guru, help me. Thank you. Below is the deposit receipt.

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

If it was resolved, they have already credited my deposit, thank you.

Dear ivansilvestre1970,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru