Emojino Casino - Player’s withdrawals have been delayed.

Hi, I played here at emojino casino and here once won 600euro which I here made withdrawals on, and then I won 150euro which I here again made withdrawals on

and now waiting and waiting and no money will come in my account,

first amount with 600euro I made withdrawals to my Swedbank and these did not come would ask you to take back the 600euro from my Swedbank because the money does not come in I am blocked in the account so if you were to take them back I will do one again withdrawals to my other account handelsebanken, and the 150euro that I made withdrawals on then it was at handelsbanken I made withdrawals 2 days ago but these have not arrived yet, do you hope you understood me here? And be able to help me

Dear Ferdun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your first withdrawal requested and if you’ve accumulated your winnings with or without an active bonus? Do I understand correctly that your account has been blocked?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi, I did not play here with bonuses, games and their games emojino, it's great that the money is reached within 24 hours and it is not great that they should come within 14 days, what is this game that you should get your money within 14 days this can be called from you fraud it is not nice that you should deceive people you understand well, when it's big on their game that the money should come in 24 hours then it should be so and do not come with a message to me that the money should come in 14 days it means you are fooling people like that. With their game it is not nice of you absolutely not…. You have to send my money, thank you, otherwise I can go and here is proof to report to the police, I have written nicely to you here that you will help me but I see that you do not want. help me, see that you want to fool me further, now send my money thank you, and have you so good thank you thank you

I’m sure you understand that I don’t work for Emojino Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to explain to you what the reason was for your delayed withdrawal.

Could you please specify how many days ago was your withdrawal requested? Thank you in advance.

Dear Ferdun,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.