The player from Germany requested a withdrawal a few days ago, but it's been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Emojino Casino - Player’s withdrawal has been delayed.
Amount: €5,000
Emojino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hey, I recently signed up for Emojino, deposited € 1,000, won something and wanted to withdraw € 5,000. In the mail it took up to 24 hours. I have been waiting for 4 days now and have not received any information. After several inquiries in support (they could never help me) it was just always: "The finance department has not yet processed it".
Then why do you claim it only takes 24 hours? The terms and conditions then again speak of 24 - 48 hours.
Since these have long been over now, I have the feeling that you are wasting time and will then find a flimsy reason to delay it further.
What do you think I can do?
LG
Automatic translation:
Public
Public
3 years ago
Dear Stefan,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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