HomeComplaintsEmojino Casino - Player’s account has been blocked.

Emojino Casino - Player’s account has been blocked.

Amount: €770

Emojino Casino
Safety Index:Below average
Submitted: 27 Mar 2021 | Case closed : 12 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Sweden had his account blocked and winnings withheld without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

They refused to pay me my win,and they blocked me as well , worst casino at all, not recommende it

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3 years ago

Dear Yamen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Could you please advise how long ago you have registered your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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3 years ago

Dear Yamen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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