The player from Sweden had his account blocked and winnings withheld without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
They refused to pay me my win,and they blocked me as well , worst casino at all, not recommende it
Dear Yamen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Could you please advise how long ago you have registered your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela