The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Initially, the player had an issue with a withdrawal of €1261.00, which was resolved. However, he then raised a new issue regarding a pending withdrawal of €3738.00. We had advised the player to wait for two weeks to allow the casino to process the payment. Despite extending the complaint period by an additional week, the player failed to respond to our messages. As a result, we couldn't further investigate the issue and had to reject the complaint.
EmirBet Casino - Withdrawal of player's winnings has been delayed.
Amount: €3,738
EmirBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
I've deposited a substantial amount of money on this site. Currently, I have a withdrawal request of €1261.00 pending. I am already a verified customer. The withdrawal has been in "Pending" status since 01.11.23. Nothing is happening. The Live Chat staff are polite and try to reassure me, but this does not solve my issue.
It should be in the interest of every provider to ensure that their customers receive their money quickly. This has to do with credibility and trust. After all, I have already deposited a lot of money with Emirbet.
Automatic translation:
Public
Public
1 year ago
Dear Tonibello1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
12 months ago
Translation
The complaint of €1261.00 has been resolved.
Automatic translation:
Public
Public
12 months ago
Translation
Please close the case. Because I would like to file a new complaint. Own provider. Higher payout.
Automatic translation:
Public
Public
11 months ago
Thank you for your reply, Tonibello1. Please note that we can continue in this thread, I just need the new dispute value so that I can adjust the old one. Thank you.
Public
Public
11 months ago
Translation
It's about €3738.00.
The amount was requested on 11/8/23. Before this was applied for, I had requested a payout of €3,736.00 and this application was pending for 72 hours. Until I canceled it. The new application is now running and I will wait until the money is in the account and not make any more cancellations. I have a bad feeling because I've read from customers that they waited 30 days for their payout. Thanks in advance!
Automatic translation:
Public
Public
11 months ago
Translation
I'm still waiting for someone to update my concern here. So that something happens to me after 14 days.
Automatic translation:
Public
Public
11 months ago
Thanks for the updates, I will change the dispute value. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
