The player from Germany had requested a withdrawal on 01/11/2024 but was continually delayed by the casino and had encountered no progress despite having submitted all required documents. The player had reported that the payout was supposedly processed, but the funds had not yet been received. We had advised the player to wait for two weeks to allow the casino to process the payment and kept the complaint open for further updates. However, due to the player's lack of response to our subsequent messages, we were unable to investigate further and had to reject the complaint.
EmirBet Casino - Player's withdrawal is delayed.
Amount: €750
EmirBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
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9 months ago
Translation
The withdrawal was requested on 01/11/2024.
Since then, I have been continuously strung along. The support is not responsible for deposits and there is no progress.
All required documents have been submitted.
Automatic translation:
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9 months ago
Dear FloRi1905,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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9 months ago
Translation
Payout was supposedly processed today, but no money has been received in my account yet.
Automatic translation:
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9 months ago
Thank you for the update, FloRi1905. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
