The player from Germany had requested a withdrawal on 01/11/2024 but was continually delayed by the casino and had encountered no progress despite having submitted all required documents. The player had reported that the payout was supposedly processed, but the funds had not yet been received. We had advised the player to wait for two weeks to allow the casino to process the payment and kept the complaint open for further updates. However, due to the player's lack of response to our subsequent messages, we were unable to investigate further and had to reject the complaint.
EmirBet Casino - Player's withdrawal is delayed.
Amount: €750
EmirBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
EmirBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
The withdrawal was requested on 01/11/2024.
Since then, I have been continuously strung along. The support is not responsible for deposits and there is no progress.
All required documents have been submitted.
Automatic translation:
Public
Public
11 months ago
Dear FloRi1905,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
11 months ago
Translation
Payout was supposedly processed today, but no money has been received in my account yet.
Automatic translation:
Public
Public
11 months ago
Thank you for the update, FloRi1905. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
