The player from Germany, who was fully verified, had been awaiting a payout of 700 Euros since April 8, 2024. Despite his inquiries, he was continually informed that the payout was pending. We had attempted to investigate the matter and extended the timer by 7 days for the player to respond to our queries. However, the player did not provide further information or respond to our messages, leading us to be unable to investigate further. As a result, the complaint was rejected.
EmirBet Casino - Player's withdrawal has been delayed.
Amount: €700
EmirBet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
3 weeks ago
Translation
Good day, I have been waiting for my payout of 700 Euros since 08.04.2024. I am fully verified, but every time I ask, I get the same answer, "the payout is pending and there's nothing more we can do," and so on and so forth.
Automatic translation:
Public
Public
3 weeks ago
Hello Jermainius,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue withEmirBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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