The player's account got closed for registering from a restricted country. The complaint was resolved as the player's payment has been processed and account remain closed.
Elite24Bet Casino - The player's account got closed.
Amount: €2,000
Elite24Bet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Elite24Bet Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I have on 21.10. and on 10/31 I requested a payout of EUR 1000 each and I was repeatedly put off that the money would be paid out soon. And yesterday the casino closed my account saying "Please note that we closed your account permanently as you registered
in our site from a restricted territory." Neither my deposited 300 EUR nor my winnings have been paid out
Automatic translation:
Public
Public
2 years ago
Hello Torkon2000,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Elite24Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When did you register into the casino? When did they close your account? Did they also confirm that no deposit will be returned to you?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, today I got an email: "Please accept we sincerely apologize for the delay in your payments, your pending payments of €2000 have been processed already". In the casino I now see the payouts with the status "Success". If the money actually arrives in my account in the next few days, I would get back to you here immediately. Greeting Christian
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