The player from the United Kingdom successfully withdrew £100 but is now facing account issues and delays in verification despite being told their documents would be processed. They are blocked from signing into their account and receive inconsistent responses from casino agents.
Electric Spins Casino - Player's account has been closed and withdrawal delayed.
Amount: £100
Electric Spins Casino
Safety Index:HighSafety Index
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8.6
Electric Spins Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 34m 19s
Case summary
2 hours ago
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Public
18 hours ago
I won £100 and withdrawn these funds after I done this I got asked to send documents to get verified I have sent numerous ones I got told today I would be verified and my withdrawl will be processed soon after this has not been done the casino reply to my querys and all agents tell me different things I am also blocked from singing in to my account I have screenshots of my withdrawl I made and of being blocked off my account I also have a screenshot on the live agent telling me that verification will be today and that my documents are all fine and will get verified no bother been waiting 2 days on the process being completed.
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3 hours ago
Hello Deanp92,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Electric Spins Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
