Eldoah.io Casino - Player’s winnings have been confiscated.

My account has been closed on Eldoradio. After winning about $3200 on the first deposit bonus slot and placing about 5 bets on sports bet, I was subjected to restrictions. I have not done anything wrong as I have read the terms and conditions multiple times and asked the support for anything I didn't understand. They are confiscating my funds unfairly and without providing any explanation for it.

Dear ffght2hfxv,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Eldoah.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• How did you learn about your account being blocked?
• Do I understand correctly you played slots in order to complete wagering of the bonus, and after you completed it, you placed several bets on sport? 
• When was the last time you successfully contacted support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

・When I try to log in, an invalid account is displayed.

・My bet was confiscated within one day of starting to bet on sports. I think it's about 10 bets.

・I contacted you immediately after my account became invalid. I was told that I would be contacted by email later. The content of the email is as follows.

Thank you for contacting us. Eldoah.io CASINO.

We apologize for keeping you waiting for so long.

We have been contacted by the department in charge regarding your chat inquiry, so we would like to inform you about it.

According to our security team, your account has been disabled.

Please note that the details will not be disclosed to the security team.

In order to return the funds you have deposited, please provide us with the address you will use.

We look forward to your reply.

Our casino strives to improve customer satisfaction and aim to be the best casino for our customers.

Thank you for your reply, ffght2hfxv. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Thank you for your response. Please tell me the list. I would like to contact them.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.