The player's account got blocked for unknown reason. The complaint was rejected as the player had no real money nor any deposit on his casino account at the time of account closure.
Eldoah Casino - The player's account got blocked.
Amount: €4
Eldoah Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Eldoah Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hello Kunsang,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Eldoah Casino. Please allow me to ask you a few more question before we would move forward.
When exactly was your account blocked? Did you ever deposit into the casino? Was your account already verified? What did the casino respond when you contacted them regarding your issue?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Yes yesterday i create my account but i havnt deposit yet though i get 5 thou coupon so i played from that and i lost but suddenly when i try to sign in again then theres come your acount has blocked no reason at all
Public
Public
2 years ago
Hello Kunsang,
Please note that unless you had any balance on your account, the casino has every right to close your account. It would be a different scenario if you would have balance on it but in such cases there is nothing we are able to do.
I would recommend you to browse our top rated casinos and find a different one - https://casino.guru/top-online-casinos#tab=RECOMMENDED
Be sure to verify your account before even depositing anywhere.
The complaint will be now closed.
Best regards,
Nick
