EightStorm Casino - Player’s withdrawal has been delayed.

Good Evening. I had a problem with this particular casino from the beginning, I have only written 2 complaints. From the deposit but also some problems that happened during the game. The first complaint is here on the site, delete the other one because it was about betting. From the deposit, as I write in detail in the first complaint where I made it through neteller, they did not put it on the site for me immediately but they told me that they cannot and the money will be returned to my neteller account and after frequent pressures they did not return it but put it on my site themselves writes to my account manual method. my deposit via neteller is still pending. the withdrawal should have been made in the same way. I would have applied via live chat or email and they would have taken them from my account at site and they would put them in my bank account. I sent them statements from 2 banks. I made the application on April 15th, they took the money from the site, the balance was zero and they sent me an email on April 17th that they made the withdrawal and it takes 3-5 working days days to get into my bank account. I asked them for proof of the withdrawal because it was done off-site but they never sent it to me and they told me that the proof is the emails they send. On April 25, in the communications we had via email, they told me that the withdrawal was completed by them and I should check if they have the money entered my account. until May 2, which I expected, they had not entered (it was a weekend). On May 2, they told me that they would try again at the other bank that I wrote to them. but this time we will also send a confirmation of the withdrawal. today they said they did it on Wednesday, it takes another 3-5 working days for the money to come in, but they still didn't send a receipt. because I have almost daily communication via email, I tell them to send it to me and we will send everything soon. And here it will be the same as the first withdrawal and then they will suggest me another way (we have talked about alternatives like master/visa ecopayz astropay) they will buy time until I get bored and give up. don't forget to say that in order to make the first withdrawal they asked me via email to delete the negative a review I made here against eightstorm.com got 2 likes in the short time before I deleted it they checked it because I had a warning from the 2nd complaint I made here. I have all their emails. please do something because I'm so tired of the bullshit their.

Dear blaugrana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you requested the withdrawal on April 15? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, today is the deadline for the second supposed withdrawal attempt they made to my 2nd bank account (5 working days) and of course the money didn't come in. I emailed them (their live chat has not been working for about 10 days) they sent me the same response with the first failed withdrawal so sorry We will look into it and let you know. They will probably email me about other alternative methods I have suggested ecopayz or astropay and Visa and Mastercard cards. Of course, for the 2 failed withdrawals above, they didn't do anything about it and they didn't send a receipt to either of them, but only an email. They're buying time for me to get bored and give up and not send the money. I will anxiously wait until Saturday for your reply. I will inform other similar sites as well as the prosecution of cybercrime. They are big scammers and I will rewrite my review that they made me delete it so that they can withdraw it. I repeat the quirk that as well as the deposit, they also make the withdrawal off-site for technical reasons.

Thank you for your reply, blaugrana. Could you please post here a screenshot of your withdrawal history?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

The withdrawal will be done by them outside the site, as was the case with the deposit that was delayed in entering the site (this is the first complaint I have submitted). For technical reasons, it is on the site, my deposit with neteller is still pending and they added the same money on the site with manual method. And for the withdrawal, they took the money from my account and would do it themselves outside the site. We have agreed through a bank transfer to a bank account. I have their emails for their 2 failed attempts to get me the money. They claim that on both attempts the money left them but it never came to my bank account. I will send the contact emails where they have sent me that they have made the two withdrawal attempts. On both occasions I also ask for proof of payment but they do not give me they have sent me they say proof is the emails.because they have not made any attempt to withdraw they are lying to me to get bored and give up.i have sent you 50 chats about their 2 failed withdrawals and also some older problems since the first complaint. Thank you very much for your interest. if you haven't received all 50 of our conversations via email I am sending you separately for the 2 withdrawals, before the first one where they make me delete my negative review here, why they don't send proof of payment because the email is proof them, the reason is that they will make the withdrawal off-site and today their last email after the 2 failed withdrawals. It is almost 1 month (April 17) since my withdrawal request. They are making fun of me

Good morning Since yesterday I have sent them many emails about what we will do with the withdrawal and now they are not responding. Big scammers

Good Evening. Regarding my withdrawal problem. yesterday they responded to one of the many emails and asked for statement documents of my 2 bank accounts showing that the money has not been deposited by them because they claim that in both the 2 withdrawals they made from them the money. I sent them the last 2 where of course they show that I didn't receive any how much 444 euros from anyone. The documents cover both their supposed withdrawals. I send them emails again about what will happen now with the withdrawal and again they don't answer. Of course because the withdrawals are outside of my account on their site for technical reasons they haven't done any and they are making fun of wanting time to pass and me to give up. I will wait for the answer you anxiously.

Good evening again, I'm writing the above comment in case it wasn't understood. They answered me in one of the many emails I've sent to him and asked me for statements of my 2 bank accounts because they claim that in the 2 withdrawals they made from them the money left normally also not i call them scammers because i have been bankrolled by their sister casino globalodds in the past.

I sent them the latest statements where their withdrawals are covered in time and they show that I did not receive 444 euros from anyone. I then sent them several emails about what we will do now with my withdrawal and they have not responded. They find ways to buy time so that I get bored and give up. of course as I have written before they have not made any withdrawals since the 2 and that is why they have not sent me any receipt from them only an email. I will wait anxiously for your update.

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Thank you very much, blaugrana, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Good evening and thank you very much for your time if it is allowed for more reason is the transfer and also the third time renewal possible?

Dear blaugrana,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an EightStorm Casino representative to join this conversation and participate in resolving this complaint.

Dear EightStorm Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Thank you very much again for the interest. I have a big question what they will answer. If they say that they have left the amounts on the 2 supposedly unsuccessful attempts to withdraw them, they should send me the payment receipts from them, but also here in the discussion. It is not something difficult.

Now I just tried to enter my account and they have changed the password. I try in the category (forgot the password) I put my email and my mobile number and it sends me an otp on my mobile I write it and it gives me a wrong otp. I did it 3/ 4 times and while I'm writing the otp they send it shows me a wrong otp message. If I put only the email and not my mobile, it still sends me an otp to the mobile and not an email. They have changed the process because in the past I have changed the password on my account 3/4 times when I went to the category (forgot the password) to fix new only had an email, no mobile phone. I put in my email, they sent me an email with their link, I ran it and put in the new passwords. It didn't accept my original password, but also the change in the process (you forgot the password) that it only sends me otp to my mobile and no more emails and the otp that they send me when I write it gives me an error otp while what they send is definitely their dirt so that I don't have access to my account. and it is possible that it happened today if you sent them something related to my problem. 100% none of them will participate in this discussion. Big scammers.

Good morning, today they put the money in my neteller account after 1 month from my request. They definitely did it after your intervention, thank you very much again. He can close my complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good Evening. I also wrote in the above post 6 days ago that they put the money on me. And it probably happened with your first intervention. I want to thank you again and close the complaint as ok

Dear blaugrana,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan