Hi jabatehayouba29,
I've reviewed your case and am sorry that you came across such a problem with the withdrawal of your winnings. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.
Dear EightStorm Casino, I'd like to invite you to participate in the resolution of this complaint. Can you please share more information regarding the case? What are the reasons for delaying the player's withdrawal? Where can the player expect it to be proccessed?
If you have any supporting evidence regarding the payment methods used by the player, please send it to my email address natalia.b@casino.guru.
Looking forward to hearing from you!
Best regards,
Natalia
Hi jabatehayouba29,
I've reviewed your case and am sorry that you came across such a problem with the withdrawal of your winnings. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.
Dear EightStorm Casino, I'd like to invite you to participate in the resolution of this complaint. Can you please share more information regarding the case? What are the reasons for delaying the player's withdrawal? Where can the player expect it to be proccessed?
If you have any supporting evidence regarding the payment methods used by the player, please send it to my email address natalia.b@casino.guru.
Looking forward to hearing from you!
Best regards,
Natalia