EgoCasino - The player's refund never arrived.

Hello Egocasino.com,

Look this link and my complaint here; https://casino.guru/forum/responsible-gambling/mga-license-mother-casino#post-10304

Your company has promist me a refunds of my deposit.. I'm still waiting on it. Zigzag777 told me your financial department is on it right know. I also send you diferent emails but your casinos doesn't react anymore.. can pay the refund please?

I need to to it one by one from Casino.Guru so I do😊

Hello FlyingDutchman83,

Thank you very much for following our policy and for submitting a new complaint on Ego Casino.

As usually, I would like to clarify a few more thing before we would try to contact the casino to clarify for all readers what happen.

Is the issue same as in your previous complaint - thus you are awaiting your deposit refund to your crypto wallet (as in the previous complaint and casino they confirmed that Neosurf wouldn't be possible) from the casino?

Please also note that even if they are sister casino's, it doesn't mean they are owned or operated by the same group of people, so they also might have other procedures handling complaints.

Looking forward to your answer.

Regards,

Nick

Casino.guru

Dear FlyingDutchman83,

You have received a refund on two projects. The next refund will be processed shortly.

Best Regards,

EgoCasino.

Can you send me the transaction ID or Network ID so I can check witch casino paid?

Dear FlyingDutchman83,

Could you please advise if you have received any refunds and from which casino?

Hello, I will! I have 3 refunds back and wait for 2. I don't know from with casino because i can't see it..

Dear FlyingDutchman83,

Please let us know once all payment arrive and please let us know in all your opened complaints so we can be sure we can close them. Will be waiating for confirmation, until then the timer is on you.

Hello Nick,

Joc Solutions Limited owens 5 casino's:

-ZigZag777

-Argocasino

-Egocasino

-IVIcasino

-Explosinocasino

I recieve 3 refunds, i don't know from with casino. I can't see it, the only think i now is that i need 2 refunds more from 2 of the casinos that i said... So i want to ask the casino's with casino needs to refunds my money.

Hello Egocasino.com,

If you already make the refunds, can you give me the date and time of the transaction? With that information i can check withs casino doesn't have paid yet.

I your casino hadn't paid yet, can you tell me when I receive the refunds?

Dear EgoCasino,

Is there any possibility to refund all the money at once so we would be able to close the complaints and the player would be also satisfied?

Dear Nick,

I will send a request to the finance department to clarify this information.

Best Regards,

EgoCasino.

Ego,

Can you give me a update?

Dear EgoCasino,

Could you please provide us any update regarding the complaint?

I will wait

Dear joostgriess1,

We have small delays. This week you should receive the last refund.

Best Regards,

EgoCasino.

Dear FlyingDutchman83,

Please let us know once the money arrives.

I do!

Dear FlyingDutchman83,

Any update regarding the case?

Dear FlyingDutchman83,

We apologize that the payment has not been made. We have small technical works.

Best Regards,

EgoCasino.

Is the technical issue fixed?😊

Dear EgoCasino,

Please let us know when the payment will be processed. Will keep the timer on you until then.

Dear Nick,

The withdrawal request has been processed by the finance department.

Best Regards,

EgoCasino.

I can confirm! Thanks Nick!

Thanks both the player and the casino for the cooperation. The complaint will be now closed as resolved.

Good luck in the future.

Regards,

Nick