HomeComplaintsEgoCasino - Player’s dissatisfied with bonuses.

EgoCasino - Player’s dissatisfied with bonuses.

Amount: €3

EgoCasino
Safety Index:Low
Submitted: 24 Mar 2020 | Case closed : 08 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Ukraine is inquiring about bonuses. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

bonuses give mainly x1.2.3

Automatic translation:
Public
Public
4 years ago

Dear Виктор,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I would like to understand what the issue might be. Thank you in advance for your reply. 

Best regards,

Petronela

Public
Public
4 years ago

Dear Виктор,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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