HomeComplaintsEgoCasino - Player’s dissatisfied with bonuses.

EgoCasino - Player’s dissatisfied with bonuses.

Amount: €3

EgoCasino
Submitted: 24 Mar 2020 | Closed : 08 Apr 2020
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Ukraine is inquiring about bonuses. We rejected the complaint because the player didn't respond to our messages and questions.

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Translation

bonuses give mainly x1.2.3

Automatic translation:
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Dear Виктор,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I would like to understand what the issue might be. Thank you in advance for your reply. 

Best regards,

Petronela

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Dear Виктор,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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