EgoCasino - Player’s deposit has never been credited into his account.

I deposit only €10... its gone from my bank, its gone from my skrill.. but never been added on my account on egocasino.

After contact with a hork from egocasino, they told me I have to ask skrill for the €10. I did.. they send me everything, including the payment to egocasino.

after 4 emails, egocasino doesn’t answer anymore. I don’t care the €10... I care about the principe in this situation. Ego casino just steal €10 and wont prove anything... the e-mail and chat person I spoke was just a dickhead against me.

I prove the payments with skrill, but they won’t prove they get it or not in my account.

I directly block my account there and hope there casino website will not survive.

Dear Lennard ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand correctly, if you received your €10 back or not. Could you please specify this?

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which the casino already recommended to you, because this is a standard procedure. The payment provider needs to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

Please let me know so we can continue resolving this case accordingly.

Best regards,

Kristina

Dear Lennard,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.