HomeComplaintsEgoCasino - Player is disappointed with overall casino experience.

EgoCasino - Player is disappointed with overall casino experience.

Amount: €20

EgoCasino
Safety Index:Low
Submitted: 07 Jun 2020 | Case closed : 23 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Netherlands is criticizing promotional offers and customer service. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

egocasino...


seen a lot! But this casino... zZZzzZ


the promotions are weird.., in my opinion it’s really annoying to ask for you 100% or free spins. It has to be on your account directly... so we don’t have to (sad) ask for it.


the chat is dumb as well.. i won’t come back.

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4 years ago

Dear Lennard,

Thank you very much for contacting us. I’m very sorry to hear about your negative experience. Please understand, that we can’t penalize the casino for not giving you a bonus automatically. Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for bringing this matter to our attention.

Best regards,

Petronela

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4 years ago

Dear Lennard,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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