EGB Casino - Player’s withdrawal has been blocked despite completed verification.

I have been egb client for almost two months and have completed all the necessary procedures to verify my identity and the legality of my financial transactions on your site. Despite this, I am facing serious issues with withdrawing funds.

I have taken the following actions:

I completed the authorization on your site.

I provided all requested documents for verification: passport, a photo with my passport and a sheet with the date and inscription EGB.COM, a bank statement, and confirmations of deposits from my crypto wallet, which also passed the KYC procedure.

I deposited funds in cryptocurrency.

After completing the verification, I was granted access to withdraw funds ONLY through P2P, despite other users having the option to withdraw in cryptocurrency. Then, I won an additional $500, and once again, my withdrawal was blocked, requiring another verification (withdrawal is not possible through either P2P or cryptocurrency).

Currently, my winnings amount to $1500 in USDTT. However, I have been removed from all chats, my withdrawal request is being ignored, support has blacklisted me, and my messages are not being answered.

I am being directed to write to an email address, but my emails are going unanswered, indicating deliberate delays and unwillingness to pay my winnings.

I am requesting your assistance in resolving this situation. The technical support and site administration are ignoring me and my withdrawal requests, simply delaying the process so I cannot withdraw my money.

Hello immoralsoul,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with EGB Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I verified my account on 11 June 2024. They sent me email with this message:

"Hello!

Thank you for providing copies of documents. We appreciate your cooperation in this matter. We are pleased to inform you that identity and address verification has been successfully completed, and the withdrawal of funds to your account is open.

Good luck with your bets!"

I used my real money, deposited in amount like 350$

I sent a lot of emails to them and in live chat, they just blocked me.

Replies from email are like "You can withdraw", but withdraw function is not working for me. They asked to verify again.

So my representative sent complaints to different orgs:

complaints@antillephone.us ,

compliances@emoore.com ,

certria@gaminglicences.com ,

C uracaogcb@protonmail.com ,

complaints@gaminglicences.com ,

daniela@casino.guru ,

info@gaming-curacao.com

Got an email from EMOORE (EM GROUP).

They told that started investigation of my case.

Email Text :

"Dear Sir,

We are reviewing your query and will provide feedback on this shortly.

EM Group Complaints Department

Best Regards"

Alexander Zdunkovich is the owner,

You can connect him in telegram @fastkiller333

Hello immoralsoul,

We do not contact 3rd party authorities or organizations especially not somebody unknown with such untrustworthy contact information. As you claim to be verified only a week ago, please keep in mind that every withdrawal takes up to 14 days to be processed and even during the casino may request reverification of any documents.

I would recommend to follow their instruction and forward any documents which they are still requesting. Meanwhile, you can forward the communication between you and the casino to nikolas.b@casino.guru.

Dear immoralsoul,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.