The player from Armenia had made 3-4 deposits and lost them but had won recently. His withdrawal request kept getting canceled due to unspecified restrictions, and he could not reach support via online chat or email. The issue was resolved as the player's winnings were successfully withdrawn after he provided the necessary documentation.
Efbet Casino RS - Player’s withdrawal keeps getting canceled.
Amount: 190 ₮
Efbet Casino RS
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
Hello, I've been playing here for over a week. I am a verified player and have made 3-4 deposits, all of which I lost. This last time, I won and have been trying to withdraw funds, but there seem to be some issues. The withdrawal request keeps getting canceled due to some restrictions. There is no one available in the online chat, and I have contacted support via email but received no response. Please help me get my money, dear CasinoGuru.
Automatic translation:
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4 months ago
Dear Arm009,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that this was your first withdrawal attempt?
- Did you accumulate your winnings with or without an active bonus?
- Could you please clarify what restrictions are preventing you from withdrawing the winnings? Do you see any error messages or a popup?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 months ago
Translation
Dear Christina, yes, this is my first time when I want to make a conclusion, there was no bonus, I didn’t take any bonuses, I played only with my real balance, when such an alert was given, a client with limited access to the action, the support service does not react in any way, does not respond, but I can log in my account and play no problems with the game, the only problem is the withdrawal of money
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4 months ago
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Addition to the complaint, they answered that it was necessary to send a photo of the deposit methods and transactions for verification, although they didn’t ask for this when I sent all the documents, I made a deposit through Binance, sent them all the screenshots of the transaction, I’m waiting for an answer from them, dear casino guru
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4 months ago
Translation
The money was withdrawn, close the complaint, the problem was solved, without you, but thank you too) if there are problems next time, I’ll contact you.. thank you
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4 months ago
Dear Arm009,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
