The player from Bulgaria claims that games are not working properly. Unfortunately, the player was unable to provide strong enough evidence to support this case, therefore we were forced to reject it.
Efbet Casino - Player’s experiencing technical difficulties.
Amount: 100 лв
Efbet Casino
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8.0
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The problem I have has been encountered many times, of a technical nature and cannot be solved by applying the standard offers provided by their online support, namely - deleting cache, cookies, etc. It means that when I play a slot game, at a time of satisfactory spins (there are not even any serious amounts) the following happens - the open game enters the process of constantly rotating the speakers until the time-out with the message "Communication has occurred error, please close the window and try again ". When closing and reopening (with a logged in account) the game can no longer be opened by exiting "Pending fund transfer. Please try again later". I am a computer engineer by profession and I have been doing very serious things for 20 years and I know very well what and how is caused by the cache or cookies of the browser - this is not it (it has been tried). It happens in specific moments as I said when the game plays well and never in another case, a variety of browsers have been tried in these moments - Efbet is just manipulating this and from their support I never received feedback from all my complaints on the subject. Accordingly, when in a few minutes I can start the game again (without cleaners, etc.) everything is different, the game has nothing to do with it before the discard and most of all my money goes away. I really feel powerless anymore - I don't know how it can be proven that they manipulate their games and I'm not optimistic that it can happen, but I really want it and I hope it will happen one day and not only happen, but also there is a result. They rob us in the most unprecedented way, letting you do something from time to time. But this expulsion from the games every time in the same situation, the subsequent inability to reconnect for a few minutes and the totally different game is then pure deception. The silence and irresponsible attitude of their technical team is extremely insulting and depressing, and sometimes they even leave the chat without finishing the topic - brazenly, without any answer (not to mention that the options offered to them differ) and when 1-2 times I used to be told - "We will forward your inquiry to our technical department", this remains in time and no one has ever contacted me in any way. I really hope to find the instance that can and has every right to make such an inspection so that all their dirty shirts come out. It is true - we give our own money, but they most brazenly lie to us by seemingly manipulating their games - this person who does not have more serious technical knowledge in the field will not impress him, but I work hard and I know what it's just that I just don't have the opportunity to prove something that I really hope you can, or at least help in some way to make it clear to them that their customers feel cheated, poorly served and that everything is apparent.
Automatic translation:
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3 years ago
Dear Васил,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do you happen to have some better proof so we can see that this is an ongoing problem, for example, a video recording?
Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Hello Kristina,
Thank you for your quick response on my request, I appreciate that and I'm pleasantly surprised.
I don't have more evidences available at the moment, but I had some back in the days. Unfortunately, I recently re-installed my computer and the few more screenshots that I had just gone away. Yet, I will start making new screenshots since I know there is already someone looking after my requests and I'm sure I will some new evidences on the same issue at some point.
If there is anything else I can do or provide, please let me know and I'll be happy to assist you.
I'm looking forward for your comments.
Best regards,
Vasil Y***
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3 years ago
Васил, I am very sorry, but we aren't able to help you under these circumstances. Please understand, that it is very difficult for us to proceed with this case without strong supporting evidence. We would like to help you, but it’s impossible for us at this time and I am forced to reject this case. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
