The player from Bulgaria has deposited funds into account using someone else’s credit card.
Efbet Casino - Player’s experiencing problems due to deposit sent from 3rd party payment method.
Amount: 135 лв
Efbet Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Efbet Casino allowed me to deposit with my husband's card, to which I sent photos even on my husband's ID card, which happened two or three times. They claim that they warned me in September that they would close my account, and The other day they locked it for me because of deposits with my husband's card. When asked why they didn't lock it for me in September, they answered the same thing. And when they take their deposits, it's fine. they ate
Automatic translation:
Public
Public
3 years ago
Dear nataliss88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. Unfortunately, by registering an account, you agreed to terms and conditions:
„3.4. All Customers should at all times be able to guarantee not to be:
...
- Depositing money through a credit card which they are not authorized to use or knowingly receiving money from such credit card."
Please understand, that by depositing from your husband's credit card you have breached one of the main rules, and I’m afraid there is not much more we can do. If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Yes, you are right, but they had to block my account on the first deposit as soon as it violates the rules, not when I want to make several withdrawals to a Skrill account, which has nothing to do with my husband's card. withdrawals after I deposited with my husband's card, but they never caused me such a problem. They only wanted pictures of the front and back of the card and the withdrawals were successful. Now I don't know why it happened suddenly, maybe they see that I often have some profits and that's why. And when they take the deposit, I'm not against the rules, when they collect their money.
Thank you in advance
Automatic translation:
Public
Public
3 years ago
nataliss88, please note that cases when the player deposits with someone else's payment method are usually discovered during the verification upon withdrawal. The casino had to find out whether the payment method belongs to you, and that is why you were asked to provide photos of this card. The casino has no other way to know whether players pay with their own funds or not. You were even warned by the casino that your account would be closed if you continue. I am sorry, but we cannot go against the casino in such cases.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
