HomeComplaintsEfbet Casino - Player is experiencing some issues.

Efbet Casino - Player is experiencing some issues.

Amount: €222

Efbet Casino
Safety Index:Above average
Submitted: 10 Apr 2022 | Case closed : 26 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Bulgaria is not able to play all games. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

They limit my games and allow me only 6 games of their choice

Automatic translation:
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2 years ago

Dear Илиян,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail? Do I understand correctly that you are not able to play more than 6 games?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guruor alternatively, post it here.

I will be waiting for your reply patiently.

Best regards,

Kristina

Edited by a Casino Guru admin
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2 years ago
Translation

Don't open most games to me in this case 40 super hit 20 super hot

Automatic translation:
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2 years ago

Thank you for your reply, Илиян. I am sorry, but this is not something we could help you with. Casinos have free hands when it comes to the list of games they offer. Not to mention that many game providers do not offer their services in certain countries, so players from such countries are not able to play their games.

The only thing I can do for you is to recommend that you search for another casino that would offer more games that you like.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

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2 years ago

Dear Илиян,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions.

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