eBingo Casino - Player believes that their withdrawal has been delayed.

I requested a withdrawal at ebingo, but they tell me I cannot proceed until I submit a photo of a long-expired card that I haven't used for deposits in months. Obviously, I no longer possess that card nor do I have any means to recover it in order to send them the photo they're asking for. As a result, the money in my account is being held hostage because I can't provide a card I no longer have or use. I've sent them several emails explaining the situation, but they reply to all of them with the same copy-and-paste response. Furthermore, they don't have a chat feature, phone line, or any other means of contact. This is the level of transparency that their website, EBINGO, operates with.

Dear nandodorado,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning...I've already been paid, I suppose when I read the complaint because I haven't done anything else since I sent it...thank you for your attention and kindness... ebingo...I don't recommend it

Dear nandodorado,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru