Easy Casino - Player’s winnings haven’t been received yet.

Good afternoon! Can you help me???

https://easy-casino.net/en/categories/hot

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This Kind of Case: I Wanted to Test My Luck I Came to the Casino With a Small Deposit, And I Started Spinning Slots, Playing Games, and Slowly Started Winning, I Spinned, Bet, Purely by Intuition, and Then I Wanted to Withdraw My Played Money, Put Everything in Conclusion according to the rules of the casino, and the approval of the withdrawal should have taken no more than 48 hours according to the rules, but 72 hours have already passed, so the money has not arrived on the card, I am writing to support, and now they are starting to download the rights, that I still need to pay a commission, I paid , they came up with something else, I also paid, and so 3 times, after paying the commission, they said to expect a withdrawal within a day, the day passed and the winnings did not come, now they write a control payment to be made, but the amount is already not small !! ! But the rules about all this do not say anything about all the details, now they are composing everything in a row, if only not to withdraw my money) Please help me please Withdraw My Money, Well, or at least return my deposits! I will not stay in debt)

Dear tim77714tim,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear tim77714tim,

Have you received your withdrawal from the casino yet?

Hello) Until now I have not received finances, the application was created on December 9th, now December 25th it has not been withdrawn for 16 days) Please Help Me Please!!! At least to return my deposit money) I will not stay in debt ...

Thank you for your reply, tim77714tim. Could you please provide more information regarding the "commission" the casino asked you to pay? How much money did you pay?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Here are my top up amounts

I can throw off another chat, correspondence with the support service) where they write to the interest account how much you need to replenish in order to withdraw money ... And so on)

And here I downloaded the correspondence with the Support Service) Everything is clear there ..

Thank you very much, tim77714tim, for your cooperation. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

In the meantime, I strongly advise you to not pay any other commissions, as this is not something that any serious and legit casino should ask for.

Hello tim77714tim,

I am sorry to hear about your troubles.

I am afraid that the Easy casino is a scam casino.

Unfortunately time to time, this kind of fraud appears. It is always a new casino without a license, and they always ask players to pay for something: withdrawal fee, taxes, VIP account.

Please remember that if the player should pay for something, the casino can always deduct it from the balance.

We currently have 15 cases about this casino, and all are pretty much the same.

Because the casino has no license, there is very little how we can help. (we can give you advice about how to proceed)

I can only recommend you contact https://mychargeback.com/

explain to them what happened, and with a bit of luck, you will be able to do a chargeback for all your transactions.

Okay) I understand, you can not help me with anything ??? At least get my deposits back...

I wish I could, but Easy Casino is not a casino. It is a fraud scheme. They are pretending they are the casino and only asking for more and more money and then stop communicating and delete the website. There is nothing in my power that I can do except give you some useful info.

Dear tim77714tim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions.

However, in this case, it is evident that the casino is a fraud scheme.

Therefore, we are closing this complaint as unresolved.

Please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.