HomeComplaintsEasy Casino - Player is struggling to withdraw his winnings.

Easy Casino - Player is struggling to withdraw his winnings.

Black points: 578

Amount: 10,600 ₴

Easy Casino
Safety Index:Very low
Submitted: 19 Jan 2023 | Unresolved : 01 Feb 2023
Unresolved Our verdict

Unreasonable excuse

UNRESOLVED

Case summary

1 year ago

The player from Ukraine has been asked to pay withdrawal processing fees. Since this casino is a scam and we received no reaction from their side, we close this and all the previous and future complaints as unresolved.

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1 year ago
Translation

I topped up the account with UAH 500 + UAH 75 commission, and won UAH 10,600, and I cannot withdraw this winnings, when I perform withdrawal actions, the site tells me to contact support, and support does not work on this site

Automatic translation:
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1 year ago

Dear sasaekimov,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please be aware this casino demands numerous fabricated charges to be paid for their services. However, regardless of payments received for processing, verifying, or unblocking, withdrawals are still not carried out.

We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.


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Nevertheless, please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?


Moreover, after checking the terms and conditions, we understood that Ukraine is even listed as restricted jurisdiction, and you should never be allowed to create an account in the first place.  


"For legal reasons, we do not accept players from the following countries: USA, Ukraine, Iran, North Korea, Sudan and Syria. Persons residing or located in the territory of these countries are not allowed to open accounts or deposit funds on the Site. Changes are possible in the list of jurisdictions, and they can be made by the Company without prior notice to the players. You agree that you will not open an account or transfer funds to it while in the territory of one of the jurisdictions listed above."


As the last resort, we can recommend you contact the following website https://mychargeback.com/ to request a chargeback of your deposited funds.

Looking forward to hearing from you.

Best regards,

Petronela

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1 year ago

Dear sasaekimov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

Of course, thanks, but this is not a solution for me to receive my winnings, let alone receive the funds that I am all for playing on this platform

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1 year ago

I fully understand this is not a solution for you. Unfortunately, there's not much we can do. This Casino is not a legit one and you fell for a scam.

I'm sorry we couldn't be of more help. We have tried to contact the casino several times to give them a chance to react. Sadly, there has been no reply at all. The least we could do is issue a warning for the casino and lower their rating to a minimum.

Since this casino is a scam and we received no reaction from their side, we close this and all the previous and future complaints as unresolved.

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