Easy Casino - Player is struggling to withdraw his winnings.

From December 6, 2022, I cannot withdraw the winning amount. According to their top-up conditions, I made three top-ups of 500 hryvnias plus 60 hryvnias for each top-up, they confirmed that I can withdraw, and it is still being processed. Those who contacted support said that it is necessary to replenish the balance by 7% interest from the amount, then withdrawal is possible.

Dear Vint22.04,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please be aware this casino demands numerous fabricated charges to be paid for their services. However, regardless of payments received for processing, verifying, or unblocking, withdrawals are still not carried out.

We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to tomas@casino.guru.

Moreover, after checking the terms and conditions https://easy-casino.net/en/terms, we understood that Ukraine is even listed as restricted jurisdiction, and you should never be allowed to create an account in the first place.

"For legal reasons, we do not accept players from the following countries: USA, Ukraine, Iran, North Korea, Sudan and Syria. Persons residing or located in the territory of these countries are not allowed to open accounts or deposit funds on the Site. Changes are possible in the list of jurisdictions, and they can be made by the Company without prior notice to the players. You agree that you will not open an account or transfer funds to it while in the territory of one of the jurisdictions listed above."

Looking forward to hearing from you.

Best regards,

Tomas

Verification was successful. When registering, the country is indicated. Ukraine is on the list during registration.

Haven't made any withdrawals before.

Dear Vint22.04,

From the other complaints recently submitted against Easy Casino it seems it's a scam casino, with little to no chance for us to help you.

Unfortunately time to time, this kind of fraud appears. It is always a new casino without a license, and they always ask players to pay for something: withdrawal fee, taxes, VIP account.

Please remember that if the player should pay for something, the casino can always deduct it from the casino balance.

We currently have about 15 cases about this casino which are very similar to yours.

I would recommend a service https://mychargeback.com/

I encourage you to contact them and explain to them what happened, and with a bit of luck, you will be able to request a chargeback for all your deposits in the casino.

I'm sorry we couldn't be of more help. We have tried to contact the casino several times to give them a chance to react. Sadly, there has been no reply at all. The least we could do is issue a warning for the casino and lower their rating to a minimum.

Since this casino is a scam and we received no reaction from their side, we close this and all the previous and future complaints as unresolved.