Easy Casino - Player is struggling to withdraw her winnings.

Good afternoon. I played at the Easy casino casino. Problems with withdrawing the amount began, for withdrawal they require 12% and you must top up the amount

I can't even withdraw the amount I invested

help please

Dear Linaskorik1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I would strongly recommend against paying any processing fees as we came across several suspicious cases just recently. Please remember that processing fees or any other fees shouldn’t be paid by players in addition to their withdrawal amount. Moreover, after checking the terms and conditions, we understood that Ukraine is even listed as restricted jurisdiction, and you should never be allowed to create an account in the first place.

"For legal reasons, we do not accept players from the following countries: USA, Ukraine, Iran, North Korea, Sudan and Syria. Persons residing or located in the territory of these countries are not allowed to open accounts or deposit funds on the Site. Changes are possible in the list of jurisdictions, and they can be made by the Company without prior notice to the players. You agree that you will not open an account or transfer funds to it while in the territory of one of the jurisdictions listed above."

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

KYC did not pass. I just registered, entered the card number and topped up funds through the office and that's it

I have never withdrawn money there. This was the first experience and, unfortunately, it was unfortunate

Thank you, Linaskorik1, for the clarification.

Thanks to multiple complaints from players about the same issue in this casino we learned the following facts:

Please be aware this casino demands numerous fabricated charges to be paid for their services. However, regardless of payments received for processing, verifying, or unblocking, withdrawals are still not carried out.

We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

As the last resort, we can recommend that you contact the following website https://mychargeback.com/ to request a chargeback of your deposited funds. 

I'm sorry we couldn't be of more help. We have tried to contact the casino several times to give them a chance to react. Sadly, there has been no reply at all. The least we could do is issue a warning for the casino and lower their rating to a minimum.

Since this casino is a scam and we received no reaction from their side, we close this and all the previous and future complaints as unresolved.