Easy Casino - Player believes that their withdrawal has been delayed.

Good afternoon. Do not withdraw winnings. The support service writes that I have to pay a commission. I tell them to withdraw from this winnings. They do not fit the commission and that's it. I once paid a commission and realized that they do not want to withdraw money.

Dear ANDRIU,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm not alone in this situation. I saw posts on your site with the same problem as mine. My withdrawal request is being processed. Why do I have to pay commission. Let them take my winnings, I don't mind

Thank you for your reply, ANDRIU. Unfortunately, from time to time, this kind of fraudulent casino appears. It is always a new casino without a license, and they always ask players to pay for something: withdrawal fee, taxes, VIP account. I strongly advise you to not pay any fees and to stay away from this casino.

Please remember that if the player should pay for something, the casino can always deduct it from the balance.

We currently have 16 cases about this casino, and all are pretty much the same.

Because the casino has no license and so far has not replied to any of our messages, there is very little how we personally could help.

At this point, I can only recommend that you contact https://mychargeback.com/

Try to explain to them what happened, and with a bit of luck, you will be able to do a chargeback for all your transactions. I wish we could be of more help.

I'm sorry we couldn't be of more help. We have tried to contact the casino several times to give them a chance to react. Sadly, there has been no reply at all. The least we could do is issue a warning for the casino and lower their rating to a minimum.

Since this casino is a scam and we received no reaction from their side, we close this and all the previous and future complaints as unresolved.