EagleBet Casino - Player has technical problem with casino games.

Amount: €85

EagleBet Casino

Safety Index:Below average Submitted: 26 Nov 2019 | Resolved : 09 Dec 2019

Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Jakko from Finland discovered software bug. He informed the casino, but the casino investigation takes too long.

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Jaakko

Unregistered user

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4 years ago

OriginalTranslation

I was playing European Black Jack and after three rounds I bet the game stuck. No cards were dealt, but the stakes were lost. Total amount 85 €. I've been asking about the money after almost a week, but things still "exploring". Does not give a reliable image and does not encourage big stakes

Automatic translation:

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Matej

Head of Data & Complaints

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4 years ago

Hello Jakko.

We are very sorry to hear that you had a bad experience in this casino. Could you please be more specific? On which games did you notice the problem? (game provider) What did they write to you?

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Jaakko

Unregistered user

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4 years ago

OriginalTranslation

I finally got the money back from the casino. Thank you!

Edited

Automatic translation:

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Matej

Head of Data & Complaints

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4 years ago

Dear Jaakko,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.