Duelz Casino - Player’s struggling to complete account verification.

Unable to upload photo Id to receive my money . The verification site does not allow you to upload any photos . After trying this over 50 times I have contacted the company who have asked me to send them by email . I then took the photos with a camera and sent them, they still refuse to pay me my money .

Dear James1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

The company has now paid out after about 50 emails and so many emailed copies of mY photo Id. As soon as I mentioned I had complained to a gambling help site they paid out .

thank you

Awesome news, James1981. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.