DuckyLuck Casino - Player’s withdrawal is missing.

Amount: $2,500

DuckyLuck Casino

Safety Index:Above average Submitted: 09 May 2024 | Case closed : 24 May 2024

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from North Carolina was querying why he hadn't received his money from the casino. However, due to the lack of necessary information and response from the player despite extending the timer, we were unable to investigate further and had to reject the complaint.

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jcromero08

Visitor

United States

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6 months ago

OriginalTranslation

I want to know why I haven't been sent any $

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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6 months ago

Dear jcromero08,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Has your withdrawal been pending for too long? When exactly did you request it?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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6 months ago

Dear jcromero08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.