HomeComplaintsDuckyLuck Casino - Player’s withdrawal has been delayed.

DuckyLuck Casino - Player’s withdrawal has been delayed.

Amount: $250

DuckyLuck Casino
Safety Index:Above average
Submitted: 23 Jun 2024 | Case closed : 08 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Alabama requested a withdrawal over a month ago but had not received payment. He had been waiting since May 20th. We attempted to gather more details from the player regarding the account verification and the nature of the winnings but received no response. Consequently, the complaint was rejected due to the lack of necessary information to proceed.

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5 months ago

They just won’t pay me in a timely manner been waiting since may the 20th we are about to go into July

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5 months ago

Hello kristin9602,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DuckyLuck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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4 months ago

Dear kristin9602,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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