HomeComplaintsDuckyLuck Casino - Player’s withdrawal has been delayed.

DuckyLuck Casino - Player’s withdrawal has been delayed.

Amount: $65,000

DuckyLuck Casino
Safety Index:Above average
Submitted: 25 Apr 2024 | Case closed : 20 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Connecticut had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised him to wait for at least 14 days after requesting the withdrawal before submitting a complaint. The player was contacted by the casino and informed that his account had been verified and his withdrawal was pending approval. However, the player did not respond to further messages from the Complaints Team, leading to the complaint being rejected due to lack of response.

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7 months ago

I have been asked for verification 4 separate times and have provided documentation over and over and told 72 hours over and over. I have over $65,000 sitting on the site and a $2500 withdrawal pending for 8 days. I also now lost access to my account as I can’t sign in. Please help!

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7 months ago

Dear Norge,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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7 months ago

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6 months ago

Dear Norge,

Have you received your withdrawal from the casino yet?

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6 months ago

I have not but they did finally contact me and say I’ve been verified but that the withdrawal must next be approved.

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6 months ago

Thank you for your reply, Norge. Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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6 months ago

Dear Norge,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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