The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
Hello,
my winnings were completely confiscated and the account reduced to my deposit amount of €25, which I then reduced to zero following the refusal to withdraw.
The support constantly refers to your point 5.1.13. of the Player Terms of Service.
"If a player attempts to gain an unfair advantage over the casino, the casino will take appropriate action, including confiscation of winnings and bonus funds. Such action will only be taken if such behavior is sufficiently obvious. The player is prohibited from using the devices such as robots, other external game support programs (EPA) or techniques that distort normal gameplay and give the player an unfair advantage.
As a layman, I see no indication of a doubling ban, for example in a dozen or column game, as in my case. The term martingale was also named in one of the first responses from the casino by support. I can also point this to point 5.1.13. not remove. The risk lies entirely with the player, either he wins or he loses. In hindsight I googled the term martingale and the opinions about it tend to go in the direction of not using because of rather high losses. I then also found an article that doubling is also used in trading. So of course I'm wondering why that isn't also spelled out in the game conditions???
You don't get the question about the finance department, an address to have it checked legally, if necessary, just the same text over and over again, "make yourself familiar with it".
If that were specifically formulated under 5.1.13. then you could have adjusted to it. I simply call this embezzlement and cheating on the player who, like me, won once for a change. You can do anything in Dublinbet, "just don't win". Apart from that, all other documents were already verified, I didn't get a bonus from the start.
I don't know yet whether this can be legally enforced at all, at least I took photos of the account balances before and after the payout.
Hallo,
meine Gewinne wurden komplett einbehalten und das Konto auf meinen Einzahlungsbetrag von 25 € reduziert, den ich dann im Anschluß auf die Verweigerung meiner Auszahlung auf Null gebracht habe.
Der Support verweist ständig auf Ihren Punkt 5.1.13. der Nutzungsbedingungen für Spieler.
"Wenn ein Spieler versucht sich einen unfairen Vorteil gegenüber dem Casino zu verschaffen, wird das Casino entsprechende Maßnahmen ergreifen, einschließlich der Beschlagnahmung von Gewinnen und Bonusgeldern. Diese Maßnahmen werden nur ergriffen, wenn ein solches Verhalten hinreichend offensichtlich ist. Dem Spieler ist es untersagt Geräte wie Roboter, andere externe Spielunterstützungsprogramme ( EPA) oder Techniken zu verwenden, die das normale Spielgeschehen verzerren und dem Spieler einen unfairen Vorteil verschaffen.
Als Laie erkenne ich hier in keiner Weise einen Hinweis auf ein Verdoppelungsverbot, als Bsp. im Dutzend oder Kolonnenspiel, wie in meinem Fall. Auch der Begriff Martingal wurde in einer der ersten Rückantworten des Casinos vom Support benannt. Auch diesen kann ich dem Punkt 5.1.13. nicht entnehmen. Das Risko liegt ja voll und ganz beim Spieler, entweder gewinnt er oder er verliert. Im Nachhinein habe ich den Begriff Martingal gegooglet und die Meinungen darüber gehen in eher in die Richtung, bloß nicht einsetzten , wegen eher hoher Verluste. Ich fand dann auch noch Artikel das Verdoppelung auch im Trading eingesetzt wird. Da frage ich mich natürlich warum das dann nicht auch ausformuliert wird bei den Spielbedingungen???
Auch die Frage nach der Finanzabteilung, einer Anschrift, um das ggfs. rechtlich prüfen zu lassen, bekommt man nicht, nur immer wieder den gleichen Text, " machen Sie sich damit vertraut".
Wäre das so konkret formuliert unter 5.1.13. dann hätte man sich darauf einstellen können. Ich bezeichne das schlichtweg als Unterschlagung und Betrug am Spieler, der so wie ich zur Abwechslung einmal gewonnen hat. Man darf alles im Dublinbet, " nur nicht gewinnen" . Im Übrigen waren sonst alle Dokumente bereits verifiziert, auf Bonus habe ich von Anfang an verzichtet.
Ich weiß noch nicht ob man das rechtlich überhaupt durch setzen kann, zumindest habe ich Fotos gemacht von den Kontoständen vor und nach der Auszahlung.
Dear MightyMouse,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear MightyMouse,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Hello,
just a brief update on my payment of 5501 €.
I can write daily and keep getting the same replies from support which I paste as follows-
Amelie (Support)
Oct 13, 2022 at 11:22 am EEST
Hi!
Thank you for your response.
As we have already mentioned, no refund will be given as you have breached our terms to which you have agreed.
It is very important to review these, even though they can be tedious to read.
The decision we have made is final and we stand by our original assessment.
We apologize for the inconvenience, but it is not possible to get a refund.
If you have any other questions, please feel free to contact us.
Kind regards,
Amelie
Every day someone else from support, but nobody goes into their player conditions under point 5.1.13 and the wording in detail and guesses why this is not defined more precisely.
Sincerely
and hands off the Dublinbet
Hallo,
nur ein kurzer Zwischenstand zu meiner Auszahlung über 5501 € .
Ich kann täglich schreiben und erhalte vom Support ständig dieselben Antworten, die ich wie folgt einfüge-
Amélie (Support)
13. Okt. 2022, 11:22 OESZ
Hallo!
vielen Dank für Ihre Antwort.
Wie wir bereits erwähnt haben, wird keine Rückerstattung erfolgen, da Sie gegen unsere Bedingungen verstoßen haben, denen Sie zugestimmt haben.
Es ist sehr wichtig, diese zu überprüfen, auch wenn sie mühsam zu lesen sein können.
Die Entscheidung, die wir getroffen haben, ist endgültig und wir bleiben bei unserer ursprünglichen Bewertung.
Wir entschuldigen uns für die Unannehmlichkeiten, aber es ist nicht möglich, eine Rückerstattung zu erhalten.
Wenn Sie weitere Fragen haben, können Sie sich gerne an uns wenden.
Mit freundlichen Grüßen,
Amélie
Jeden Tag jemand anders vom Support, nur niemand geht auf deren Spielerbedingungen unter dem Punkt 5.1.13 und der Formulierung im Einzelnen ein und Rätselraten darüber warum das nicht genauer definiert wird.
Mit freundlichem Gruß
und Finger weg vom Dublinbet
Hi,
Thank you for getting in touch with us.
First off, we wanted to apologise in this case since we can see that this situation has caused you some dissatisfaction.
Please do understand that from our end, as we have explained, we do not tolerate any betting patterns which can be deemed strategic. Whilst I understand your position, please acknowledge that we have refunded you with your deposit and allowed you to bet again with the same funds.
In this case the funds confiscated were your winnings generated from the above mentioned gameplay.
We do hope that this clears any confusion or uncertainties that were present.
Thank you,
Customer Support Management.
Hi,
Thank you for getting in touch with us.
First off, we wanted to apologise in this case since we can see that this situation has caused you some dissatisfaction.
Please do understand that from our end, as we have explained, we do not tolerate any betting patterns which can be deemed strategic. Whilst I understand your position, please acknowledge that we have refunded you with your deposit and allowed you to bet again with the same funds.
In this case the funds confiscated were your winnings generated from the above mentioned gameplay.
We do hope that this clears any confusion or uncertainties that were present.
Thank you,
Customer Support Management.
Hello,
Now people are trying to accuse me of strategic betting patterns, just ridiculous as the roulette ball has no memory and it's still a game of chance. Nobody can be told how to set.
It will still be on 5.1.13. referred to by the Player Rules, which do not contain any mention of doubling or the term Martingale mentioned by the casino. Twist and turn just to avoid having to cash out, this way and no other.
Therefore, the payment of 5501 € is still required, without ifs and buts.
Hallo,
Nun wird versucht man mir strategische Wettmuster zu unterstellen, einfach lächerlich, da die Roulettekugel kein Gedächtnis hat, zudem es sich nach wie vor um ein Glücksspiel handelt. Es kann doch niemandem vorgeschrieben werden wie er zu setzen hat.
Es wird nach wie vor auf 5.1.13. der Spielerordnung verwiesen, die weder von Verdoppelung noch von dem vom Casino genannten Begriff Martingale enthält. Drehen und Wenden, nur um nicht auszahlen zu müssen, so und nicht anders.
Daher wird nach wie vor die Auszahlung über 5501€ gefordert, ohne wenn und aber.
Hello,
I wrote to Dublinbet Casino again.
The previous letter of 10/14/2022 has also remained unanswered so far.
Hello,
I still don't know what your problem is when you twist your own game conditions in 5.1.13 and also present it as using strategic patterns.
Explain what the point of playing roulette is if the player's goal isn't to win.
Incidentally, every casino with 37 numbers in roulette has the advantage on its side, because this is 2.7%.
I absolutely cannot gain an unfair advantage from this and there have been no rejected bets, nor do I wonder then why is there a doubling button at all?
You should also take a look at the online reviews that are given for your casino, this is rather embarrassing in hindsight and a pattern of rejection of any kind when it comes to your house's payouts.
€5501 has been pending since October 6th, 2022 and you will be asked again to pay it out.
Kind regards
Axel K***
Hallo,
erneut habe ich das Dublinbet Casino angeschrieben.
Auch das vorherige Schreiben vom 14.10.20222 blieb bislang unbeantwortet.
Hallo,
Ich weiß nach wie vor nicht, wo ihr Problem liegt, wenn Sie Ihre eigenen Spielbedingungen unter 5.1.13 derart verbiegen und es auch noch es so darstellen, dass strategische Muster verwandt wurden.
Erklären Sie doch einmal worin der Sinn des Roulettespiels liegt, wenn nicht das Ziel des Spielers der Gewinn ist.
Im Übrigen hat doch jedes Casino bei 37 Zahlen im Roulette den Vorteil auf seiner Seite, denn dieser liegt ja bei 2,7 %.
Ich kann mir absolut keinen unfairen Vorteil dabei verschaffen und abgelehnte Wetten gab es nicht, noch frage ich mich, warum dann eine Verdoppelungstaste überhaupt vorhanden ist?
Sie sollten sich auch einmal die Bewertungen im Internet anschauen die für Ihr Casino abgegeben werden, das ist im Nachhinein eher peinlich und ein Muster der Ablehnung jeglicher Art, wenn es um Auszahlungen ihres Hauses geht.
5501€ stehen nun seit dem 06.10.2022 an und Sie werden erneut aufgefordert dem nachzukommen, diese auszuzahlen.
Mit freundlichen Grüßen
Axel K***
Evgeni (Support)
Oct 16, 2022 at 3:48 PM EEST
Hi!
Thank you for your response.
As we have already explained, this strategy is forbidden and will not be tolerated.
The information is well mentioned in our general terms and conditions.
There is no further information to give as we have already explained the situation.
The decision we have made is final and we stand by our original assessment.
We apologize for the inconvenience, but it is not possible to get a refund.
If you have any other questions, please feel free to contact us.
Kind regards,
Evgeni
Hello,
renewed response, which is actually none.
In my eyes, the "incompetent support" simply switches to stubborn, no giving in, no compromise,
not responding to their own playing conditions 5.1.13.
Now I'm curious how you from Casino Guru want to achieve something in about 3 days.
I still expect my payout of 5001 € without any ifs and buts.
At least legally a suitable address for a lawyer.
Evgeni (Support)
16. Okt. 2022, 15:48 OESZ
Hallo!
Vielen Dank für Ihre Antwort.
Wie wir bereits erklärt haben, ist diese Strategie verboten und wird nicht toleriert.
Die Informationen sind in unseren Allgemeinen Geschäftsbedingungen gut erwähnt.
Es gibt keine weiteren Informationen zu geben, da wir die Situation bereits erklärt haben.
Die Entscheidung, die wir getroffen haben, ist endgültig und wir bleiben bei unserer ursprünglichen Bewertung.
Wir entschuldigen uns für die Unannehmlichkeiten, aber es ist nicht möglich, eine Rückerstattung zu erhalten.
Wenn Sie weitere Fragen haben, können Sie sich gerne an uns wenden.
Mit freundlichen Grüßen,
Evgeni
Hallo,
erneute Rückantwort, die eigentliche keine ist.
Der in meinen Augen " unfähige Support" schaltet einfach auf Stur, kein Einlenken , kein Kompromiss,
kein Eingehen auf deren eigenen Spielbedingungen 5.1.13.
Nun bin ich gespannt wie Sie von Casino Guru da etwas erreichen wollen in ca. 3 Tagen.
Ich erwarte nach wie vor meine Auszahlung über 5001 € ohne wenn und aber.
Zumindest rechtlich eine passende Adresse für einen Rechtsanwalt.
Hello,
Since you will be contacting Dublinbet in the foreseeable future, I would like to point out once again that you take a close look at item 5.1.13 of the Dublinbet rules of play to see whether you can find any information about a ban on doubling or the term martingale.
Also whether it can be prescribed in any way how bets are to be made.
No technical aids were used, neither played continuously alone with doubling, nor only played live roulette.
Therefore, I insist on a chargeback of €5501 to the player's account so that a withdrawal can be made.
Compromise proposals might be an alternative, but there will not be a complete waiver since October 6th, 2022.
Otherwise, a contact person for initiating legal action with the exact address of the Dublinbet finance department and not the support, which, as you can see, has blocked everything so far.
Hallo,
da Sie ja in absehbarer Zeit Kontakt zum Dublinbet aufnehmen werden, noch einmal der Hinweis darauf, sich Ihrerseits den unter Punkt 5.1.13 der Spielerordnung des Dublinbet genau anzuschauen, ob Sie dabei irgendeinen Hinweis über ein Verdoppelungsverbot oder den Begriff Martingale finden.
Auch ob es in irgendeiner Weise vorgeschrieben sein kann, wie Einsätze zu tätigen sind.
Es wurden keine technischen Hilfsmittel eingesetzt, weder durchgehend allein nur mit Verdoppelung gespielt, noch nur Live Roulette gespielt.
Daher bestehe ich auf einer Rückbuchung von 5501 € auf das Spielerkonto, so dass eine Auszahlung vorgenommen werden kann.
Kompromissvorschläge wären evtl. eine Alternative aber einen kompletten Verzicht seit dem 06.10.2022 wird es nicht geben.
Ansonsten einen Ansprechpartner für die Einleitung rechtlicher Schritte mit genauer Adresse der Finanzabteilung des Dublinbet und nicht der Support, der wie man sehen kann bislang alles blockiert hat.
Thank you very much MightyMouse for your reply. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Thank you very much MightyMouse for your reply. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Hello MightyMouse.
I am sorry to hear about your troubles.
I would like to ask the casino representative if Martingale was the only reason for confiscating the winnings.
I would like to also point out that Martingale is not giving players any mathematical advantages. In the short term, it might look like a good strategy, but in the long run, it always ends up with a catastrophic loss for the player.
As you can see here:
https://en.wikipedia.org/wiki/Martingale_(betting_system)
Another point is that this model works only if the player has unlimited wealth and the casino doesn't have a limit on bets.
Hello MightyMouse.
I am sorry to hear about your troubles.
I would like to ask the casino representative if Martingale was the only reason for confiscating the winnings.
I would like to also point out that Martingale is not giving players any mathematical advantages. In the short term, it might look like a good strategy, but in the long run, it always ends up with a catastrophic loss for the player.
As you can see here:
https://en.wikipedia.org/wiki/Martingale_(betting_system)
Another point is that this model works only if the player has unlimited wealth and the casino doesn't have a limit on bets.
Hello Matej,
finally someone with expertise.
I was aware that doubling my winnings up to that point could bring it to zero in no time at all.
In my opinion, it was in the dozen or column game that I noticed from the numbers that a certain dozen or column didn't appear at all for a long time. Then I risked doubling.
Since the ball still has no memory and you never know exactly where it will land, which also depends on the croupier, regarding the speed at which the ball is thrown.
The croupiers are then also changed every half hour at the live casino.
In addition, the cauldron turns left and then right again and the ball thrown in circles
initially opposite.
As is well known, the advantage of the casino is always 2.7%, due to zero.
I did that maybe 2-3 times over the course of the whole process and was just lucky.
What bothers me is the fact that under point 5.1.13 of the player regulations it is not written exactly that "doubling" or the term "martingale" is used there at all.
It is said that I used strategic patterns and thereby gained advantages over other players.
In none of the approx. 20 emails did anyone from support respond to point 5.1.13 of Dublinbet's in-house player regulations.
Sometimes you win, sometimes you lose. But if someone manages to win once, it should not be paid out.
Overall, there are so many negative reviews about Dublinbet online that I am not willing to put up with it.
Maybe you could get the entire gameplay in writing to look at.
Out of annoyance I downplayed my deposited amount from €25 to €0.50 after it was €5526 before the 1st withdrawal request of €2000. The next day it was reduced from €3526 to €25.
The verification of all submitted documents was also available.
The payment has been pending since October 6th, 2022.
According to your message, it will take another week for the casino to reply.
Hallo Matej,
endlich einmal jemand mit Sachverstand.
Ich bin mir dessen bewusst gewesen dass die Verdoppelung eventuell meine bis dahin erspielten Gewinne ruckzuck auf Null bringen könnte.
Es war meiner Meinung nach beim Dutzend oder Kolonnenspiel, wo mir an Hand der Zahlen auffiel, das halt ein bestimmtes Dutzend oder eine Kolonne lange Zeit gar nicht erschien. Da habe ich das dann riskiert, zu verdoppeln.
Da die Kugel nach wie vor kein Gedächtnis hat und man nie genau weiß, wo diese landet, was unter anderen auch noch vom Croupier abhängig ist, bzgl. der Einwurfgeschwindigkeit der Kugel.
Die Croupiers werden dann auch noch halbstündig gewechselt beim Live Casino.
Im Übrigen dreht der Kessel sowohl links,dann wieder rechts herum und die eingeworfene Kugel kreist
zunächst entgegengesetzt.
Der Vorteil des Casino liegt ja bekanntlich immer bei 2,7% , durch Zero.
Im gesamten Verlauf habe ich das vielleicht 2-3 x gemacht und halt Glück dabei gehabt.
Was mich halt stört ist die Tatsache das unter Punkt 5.1.13 der Spielerordnung nicht genau geschrieben steht, dass eine" Verdoppelung" oder der Begriff " Martingale" dort überhaupt verwandt wird.
Man spricht davon das ich strategische Muster verwandt habe und mir dadurch Vorteile anderen Spielern gegenüber verschafft habe.
In keiner der ca. 20 Mails ist überhaupt jemand vom Support auf den Punkt 5.1.13 der hauseigenen Spielerordnung des Dublinbet eingegangen.
Mal gewinnt man, mal verliert man. Wenn es aber dann jemand einmal schafft zu gewinnen soll nicht ausgezahlt werden.
Insgesamt findet man im Netz derartig viele negative Bewertungen über das Dublinbet und ich bin nicht gewillt, das so hinzunehmen.
Vielleicht könnte man den gesamten Spielverlauf einmal schriftlich bekommen, um das anzuschauen.
Aus Verärgerung habe ich meinen eingezahlten Betrag von 25 € auf 0,50€ heruntergespielt, nachdem dieser vor der 1. Auszahlungsbeantragung von 2000 € noch bei 5526 € stand. Tags darauf von 3526 € auf 25 € zusammengestrichen wurde.
Die Verifizierung aller eingereichten Unterlagen lag auch vor.
Die Auszahlung steht seit dem 06.10.2022 aus.
Ihrer Nachricht zu Folge dauert es nun wieder ca. 1 Woche bis eine Rückantwort des Casino erfolgen wird.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Hello Matej,
For me it is not difficult to see that everything is blocked here that could even have something to do with a payout.
I had to listen to the same Laier non-stop, support blocked everything in their answers.
Nobody goes into their own playing conditions and their definitions under point 5.1.13.
If I now read that it can have a negative impact on the rating of Casino Dublinbet, that is clearly not enough.
I can still see some of the bets and the majority of the bets were not played with a "double". I also made winnings in the Book of Dublinbet, these were also blocked as the casino said they were made with winnings from roulette.
So I wait another 7 days and the payout of €5501 has been pending since October 6th, 2022.
The place of jurisdiction would probably be Curacao. How are you supposed to achieve anything? Big price question.
You can spin it however you want, nothing should be paid out.
Hallo Matej,
für mich ist es unschwer zu erkennen, hier wird eindeutig alles blockiert was auch nur mit einer Auszahlung zu tun haben könnte.
Ich habe mir pausenlos dieselbe Laier anhören müssen, alles hat der Support in seinen Antworten blockiert.
Auf deren eigenen Spielbedingungen und deren Definitionen unter Punkt 5.1.13 geht niemand ein.
Wenn ich jetzt lese, das es sich negativ auf die Bewertung des Casino Dublinbet auswirken kann, ist das eindeutig zu wenig.
Ich kann einen Teil der Wetten noch einsehen und die überwiegende Anzahl der Wetten wurden auch nicht mit einer "Verdoppelung" gespielt. Ebenso habe ich auch Gewinne im Book of Dublinbet erzielt, diese wurden ebenso blockiert, da nach Aussage des Casino, diese mit den Gewinnen aus dem Roulette , erzielt wurden.
Ich warte also erneut 7 Tage und die Auszahlung über 5501 € steht seit dem 06.10.2022 aus.
Der Gerichtsstand wäre wohl Curacao. Wie soll man da etwas erreichen? Große Preisfrage.
Man kann es drehen wie man will, es soll einfach nichts ausgezahlt werden.
Hello Matej and Mighty mouse,
As stated above and also explained numerous times to the player, in this particular case, Martingale is clearly evident. In addition, doubling up is used on all Roulette bets. If there are winnings the betting and doubling up, starts again.
5.1.13. When a player makes an attempt to gain an unfair advantage over the casino, then the casino will take action including the confiscation of winnings and bonus funds. We will only take this action in the event that this behaviour is reasonably evident. The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage.
Thank you,
Customer Support Management.
Hello Matej and Mighty mouse,
As stated above and also explained numerous times to the player, in this particular case, Martingale is clearly evident. In addition, doubling up is used on all Roulette bets. If there are winnings the betting and doubling up, starts again.
5.1.13. When a player makes an attempt to gain an unfair advantage over the casino, then the casino will take action including the confiscation of winnings and bonus funds. We will only take this action in the event that this behaviour is reasonably evident. The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage.
Thank you,
Customer Support Management.
Hello,
in addition, all roulette bets are doubled? If there are wins, does the betting and doubling start over?
What am I supposed to do with this statement?
For example, if I bet on a dozen, the bet is known to be 2:1. So bet €0.50 I win €1 and my stake of €0.50 back. For example, if I then bet €1 on the same dozen and win, my winnings are doubled or not. Can I then only add a different amount to a second bet, e.g. €1.50? Whether betting 5:1 8:1 11:1 17:1, any amount other than the first is not a double?
Hallo,
darüber hinaus wird bei allen Roulette-Wetten verdoppelt? Wenn es Gewinne gibt, beginnt das Wetten und Verdoppeln von vorne?
Was soll ich mit dieser Aussage anfangen.
Setzte ich zum Bsp. auf ein Dutzend ist die Wette bekanntlich 2:1 . Also 0,50 € eingesetzt gewinne ich 1 € und meinen Einsatz von 0,50 € zurück. Setze ich zum Bsp. auf dasselbe Dutzend im Anschluss 1 € und gewinne verdoppelt sich mein Gewinn oder auch nicht. Darf ich dann bei einer 2. Wette nur einen anderen Betrag setzten zu, Bsp. 1,50 € ? Egal ob Wetten 5:1 8:1 11:1 17:1, jeder andere Betrag als der erste ist dann keine Verdoppelung?
Dear Dublinbet Casino representative,
Could you please explain to us why you think Martingale is unfair? And how MightyMouse gain an unfair advantage?
Because the theoretical RTP wasn't changed, the casino still had a house edge (same as before), and Martingale isn't a strategy where players can win in the long run.
In theory, Martingale could be profitable only if there is no max bet and the player has an unlimited balance. (which is not possible)
Maybe you would like to check this:
https://calbizjournal.com/how-effective-is-the-martingale-system-in-online-roulette/
https://www.freegenday.com/martingale-strategy-scam/
I don't believe that the regulator will justify using the rule 5.1.13. in this case.
Dear Dublinbet Casino representative,
Could you please explain to us why you think Martingale is unfair? And how MightyMouse gain an unfair advantage?
Because the theoretical RTP wasn't changed, the casino still had a house edge (same as before), and Martingale isn't a strategy where players can win in the long run.
In theory, Martingale could be profitable only if there is no max bet and the player has an unlimited balance. (which is not possible)
Maybe you would like to check this:
https://calbizjournal.com/how-effective-is-the-martingale-system-in-online-roulette/
https://www.freegenday.com/martingale-strategy-scam/
I don't believe that the regulator will justify using the rule 5.1.13. in this case.
Hello,
just as a short interim info, my player account has now been blocked.
Only customer service could fix that. I'll refrain from making contact at first.
It may be because of the ongoing negotiations between Matej and the Dublinbet
came to this blockade.
As before, €5501 has been due for payment since October 6th, 2022.
I took photos of the account balances before applying for the first payout of €2000 (€5526) and the balance of the following day over €3526. After that, as already known, the account was reduced to the deposit amount of €25 and now stands at €0.50.
Hallo,
nur als kurze Zwischeninfo, mein Spielerkonto wurde nun blockiert.
Nur der Kundendienst könnte das aufheben. Davon nehme ich zunächst Abstand, Kontakt aufzunehmen.
Es mag sein dass es durch den noch laufenden Stand der Verhandlungen zwischen Matej und dem Dublinbet
zu dieser Blockade gekommen ist.
Nach wie vor stehen zur Auszahlung 5501 € seit dem 06.10.22 an.
Fotos der Kontostände vor der Beantragung der ersten Auszahlung über 2000 € ( 5526€) und den Stand des Folgetages über 3526 € habe ich gemacht. Danach wurde das Konto ja wie bereits bekannt auf den Einzahlungsbetrag von 25 € reduziert und steht nun bei 0,50 €.
Hello Matej,
Silence in the casino forest?
No response from Dublinbet.
How does it go from here?
Can the regulatory authority achieve anything if bricked up like this?
If the case should now be closed, the question arises as to why the Casino Guru is switched on at all.
There will also be a renewed statement about Dublinbet and also for the Casino Guru in my case.
Hallo Matej,
Schweigen im Casinowald?
Keine Rückantwort des Dublinbet.
Wie geht es nun weiter?
Kann die Regulierungsbehörde da überhaupt noch etwas erreichen wenn so gemauert wird ?
Sollte der Fall nun geschlossen werden stellt sich die Frage warum man überhaupt den Casino Guru einschaltet.
Es wird in meinem Fall ebenso eineerneute Stellungnahme über Dublinbet und auch für den Casino Guru geben.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
For info
I made another attempt to contact Dublinbet Casino today.
The following letter was emailed to Customer Service.
Hello,
now you have also blocked my player account.
You have not answered Casino Guru's most recent query, nor have you responded in any way to the questions Casino Guru put to you.
You have now been given another 7-day deadline
You may feel that you have answered this sufficiently.
The next step will probably be to have this checked by the regulatory authority.
You have already been informed about this by the Casino Guru.
The Curacao e-Gaming Licensing Authority has, among other things, also granted your online casino the operating license.
Nevertheless, you have the option of rebooking the requested amount of €5501 outstanding since October 6th, 2022 and then paying it out in full on my repeated applications.
If you then still think to keep blocking my player account and responding with ignorance, there will be daily complaints both on Casino Guru and on Trustpilot.
I can hardly imagine that this is in your interest.
Kind regards
Axel Kahl
Zur Info
ich habe heute noch einmal einen Versuch unternommen das Dublinbet Casino zu kontaktieren.
Das folgende Schreiben wurde per Mail an den Kundendienst gesandt.
Hallo,
nun haben Sie auch noch mein Spielerkonto blockiert.
Sie haben weder die letzte Anfrage durch den Casino Guru beantwortet, noch sind Sie in irgendeiner Weise auf die Ihnen gestellten Fragen von Seiten des Casino Guru eingegangen.
Nun wurde Ihnen erneut eine Frist von 7 Tagen gestellt
Es mag sein, dass Sie der Auffassung sind ausreichend darauf geantwortet zu haben.
Der nächste Schritt wird wohl sein, das durch die Regulierungsbehörde prüfen zu lassen.
Sie wurden durch den Casino Guru darüber ja bereits aufgeklärt.
Die Curacao e-Gaming Licensing Authority hat ja unter anderem auch Ihrem Online Casino die Betreiberlizenz erteilt.
Dennoch haben Sie die Möglichkeit den geforderten Betrag von 5501 € ausstehend seit dem 06.10.2022 zurück zubuchen und dann auf meine erneuten Anträge, dieses dann komplett auszuzahlen.
Wenn Sie dann immer noch der Meinung sind, weiterhin mein Spielerkonto zu blockieren und mit Ignoranz darauf zu antworten, wird es tägliche Beschwerden sowohl auf der Seite des Casino Guru und bei Trustpilot, geben.
Ich kann mir kaum vorstellen, dass das in Ihrem Interesse liegt.
Mit freundlichen Grüßen
Axel Kahl
Hello MightyMouse.
I understand that you are frustrated by the situation, but please understand that the person from the casino with whom you are writing here is from the support department, and he needs to cooperate with the fraud department and then with somebody who makes decisions. This process takes days, sometimes weeks, so please be patient.
And if I may advise you, avoid threatening. We have zero tolerance for that, and casinos may refuse to negotiate with you if you threaten.
We also have a standard procedure which we need to follow. If the timer expires a second time, we will help you submit your complaint to the casino regulator.
Hello MightyMouse.
I understand that you are frustrated by the situation, but please understand that the person from the casino with whom you are writing here is from the support department, and he needs to cooperate with the fraud department and then with somebody who makes decisions. This process takes days, sometimes weeks, so please be patient.
And if I may advise you, avoid threatening. We have zero tolerance for that, and casinos may refuse to negotiate with you if you threaten.
We also have a standard procedure which we need to follow. If the timer expires a second time, we will help you submit your complaint to the casino regulator.
Hello Matej,
as is to be expected, neither an answer to the questions you asked nor any reaction from Dublinbet.
How does it go from here ?
Will you let me know?
Hallo Matej,
wie wohl nicht anders zu erwarten, weder eine Stellungnahme auf Deine gestellten Fragen, noch irgendeine Reaktion des Dublinbet.
Wie geht es nun weiter ?
Bekomme ich von Dir Bescheid?
Please click on this link:
https://www.curacao-egaming.com/public-and-players/complaints-landing?domain=dublinbet.com
and follow the instructions.
Or find the CEG logo in the website footer:
Please let me know when you submit the complaint.
Please click on this link:
https://www.curacao-egaming.com/public-and-players/complaints-landing?domain=dublinbet.com
and follow the instructions.
Or find the CEG logo in the website footer:
Please let me know when you submit the complaint.
Hello Matej,
I followed the link you sent and went through the entire process.
Unfortunately I couldn't get any screenshots from Dublinbet Casino of the scores before and after the requested
Make a payout because the account has been blocked and I can't log in there.
Hallo Matej,
ich bin deinem gesandten Link gefolgt und habe den kompletten Vorgang durchlaufen.
Leider konnte ich keine Screenshots vom Dublinbet Casino über die Spielstände vor und nach der beantragten
Auszahlung dazu machen, da das Konto ja blockiert wurde und ich mich dort nicht einloggen kann.
Most likely, you will be able to send them directly after the regulator contact you.
Because the complaint was sent to the regulator, I am closing the complaint as unresolved with the status: waiting for the regulator's decision.
Please reopen the complaint after the regulator sends you the final response, and we will close the complaint accordingly.
Most likely, you will be able to send them directly after the regulator contact you.
Because the complaint was sent to the regulator, I am closing the complaint as unresolved with the status: waiting for the regulator's decision.
Please reopen the complaint after the regulator sends you the final response, and we will close the complaint accordingly.
We’ve reopened this complaint at the request of MightyMouse. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
We’ve reopened this complaint at the request of MightyMouse. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Hello Matej and MightyMouse!
The regulator has gotten back to us with a decision. Please refer to respective decision here below:
Let us know if there is anything further we can do.
Hello Matej and MightyMouse!
The regulator has gotten back to us with a decision. Please refer to respective decision here below:
Let us know if there is anything further we can do.
Dear casino representative,
I respect the decision of the regulator. However, I would like to know which unfair advantage MightyMouse gained.
Your rule:
5.1.13. When a player makes an attempt to gain an unfair advantage over the casino, then the casino will take action including the confiscation of winnings and bonus funds. We will only take this action in the event that this behaviour is reasonably evident. The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage.
Please explain to everybody how Martingale helped the MightyMouse to take an unfair advantage. Because mathematically, he gained nothing.
I believe the regulator's decision is incorrect, and even if this case comes to court, the casino will not win.
(But that is my opinion and I am waiting for your explanation which is crucial in this case)
Dear casino representative,
I respect the decision of the regulator. However, I would like to know which unfair advantage MightyMouse gained.
Your rule:
5.1.13. When a player makes an attempt to gain an unfair advantage over the casino, then the casino will take action including the confiscation of winnings and bonus funds. We will only take this action in the event that this behaviour is reasonably evident. The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage.
Please explain to everybody how Martingale helped the MightyMouse to take an unfair advantage. Because mathematically, he gained nothing.
I believe the regulator's decision is incorrect, and even if this case comes to court, the casino will not win.
(But that is my opinion and I am waiting for your explanation which is crucial in this case)
Hi Matej and MightyMouse,
From our end at Customer Support we have checked further and wanted to update you here.
Whilst we do appreciate your opinion and respect it Matej, on this matter we will have to agree with the regulator, which is the governing body.
Let's also note that as a fact, Martingale is recognised as a betting strategy. From our end given the fact that we do not tolerate any betting strategies to be used, the winnings were confiscated however the deposits were returned.
On the same note we are sorry that this situation has caused a dissatisfaction in this case, we have checked if there is anything further that can be done however the above information is final.
I do hope you understand our position here.
Thank you,
Customer Support Management
Hi Matej and MightyMouse,
From our end at Customer Support we have checked further and wanted to update you here.
Whilst we do appreciate your opinion and respect it Matej, on this matter we will have to agree with the regulator, which is the governing body.
Let's also note that as a fact, Martingale is recognised as a betting strategy. From our end given the fact that we do not tolerate any betting strategies to be used, the winnings were confiscated however the deposits were returned.
On the same note we are sorry that this situation has caused a dissatisfaction in this case, we have checked if there is anything further that can be done however the above information is final.
I do hope you understand our position here.
Thank you,
Customer Support Management
Hello Matej,
isn't that just a contradiction in terms?
It is now admitted that Martingale is accepted as a betting strategy by the casino,
but at the same time not tolerated?
Conversely, if I lose as a player with this strategy, it is more than good for the casino,
that is then the winner and the strategy is then tolerated .
According to the casino, if I win as a player, I am giving myself an unfair advantage,
generated by this betting strategy and will not be tolerated .
How high might the payout rate of the casino actually be compared to the deposit rate?
Now the question arises for me whether it makes sense to have this clarified in court
and where that would then be negotiated?
Likewise, the assessment of success and whether I would have to make advance payments with high costs.
That the "so-called regulatory authority" decided so, without further explanation and interpretation
of the casino's playing conditions, makes me rather suspicious of having objectively assessed the case, because it is not clear to me that it was viewed from both sides.
Your opinion on this would be important to me.
I would then also pass on the entire correspondence, should this be clarified in court.
Hallo Matej,
ist das nicht schlicht weg ein Widerspruch in sich?
Es wird nun zugegeben das Martingale als Wettstrategie von Seiten des Casino anerkannt ist,
gleichzeitig aber nicht toleriert wird?
Im Umkehrschluss, verliere ich als Spieler mit dieser Strategie, ist es mehr als gut für das Casino,
das ja dann der Gewinner ist und die Strategie wird dabei dann toleriert.
Gewinne ich als Spieler, verschaffe ich mir laut Aussage des Casino, einen unfairen Vorteil,
der durch diese Wettstrategie erzielt wird und diess wird nicht toleriert.
Wie hoch mag denn überhaupt die Auszahlungsquote des Casino gegenüber der Einzahlungsquote sein?
Nun stellt sich für mich doch die Frage, ob es Sinn macht das nun gerichtlich klären zu lassen
und wo das dann verhandelt würde?
Ebenso die Einschätzung des Erfolges und ob ich mit hohen Kosten wohlmöglich in Vorleistung treten müsste.
Das die "sogenannte Regulierungsbehörde " so entschieden hat, ohne genauere Erklärung und Interpretation
der Spielbedingungen des Casino, macht mich eher misstrauisch, den Fall sachlich beurteilt zu haben, denn das das von beiden Seiten aus betrachtet wurde, erschließt sich mir nicht.
Deine Meinung dazu wäre mir schon wichtig.
Den gesamten Schriftverkehr würde ich dann auch weitergeben, sollte das gerichtlich geklärt werden.
Dear casino representative,
You wrote:
Let's also note that as a fact, Martingale is recognised as a betting strategy. From our end given the fact that we do not tolerate any betting strategies to be used, the winnings were confiscated however the deposits were returned.
I completely agree that a Martingale is a betting strategy. However, every single pattern could be considered as a strategy.
Most important is that rule you trying to use in this case is:
5.1.13. When a player makes an attempt to gain an unfair advantage over the casino, then the casino will take action including the confiscation of winnings and bonus funds. We will only take this action in the event that this behaviour is reasonably evident. The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage.
I don't see here anything about betting strategy, however, I see here a words unfair advantage.
So I would like to ask you to explain to everybody why is playing Martingale unfair and which advantage MightyMouse gained.
Dear casino representative,
You wrote:
Let's also note that as a fact, Martingale is recognised as a betting strategy. From our end given the fact that we do not tolerate any betting strategies to be used, the winnings were confiscated however the deposits were returned.
I completely agree that a Martingale is a betting strategy. However, every single pattern could be considered as a strategy.
Most important is that rule you trying to use in this case is:
5.1.13. When a player makes an attempt to gain an unfair advantage over the casino, then the casino will take action including the confiscation of winnings and bonus funds. We will only take this action in the event that this behaviour is reasonably evident. The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage.
I don't see here anything about betting strategy, however, I see here a words unfair advantage.
So I would like to ask you to explain to everybody why is playing Martingale unfair and which advantage MightyMouse gained.
Hi Matej,
Whilst all patterns can be considered a 'strategy', A betting strategy is a structured approach to gambling, in the attempt to produce a profit. The structure in this case being based on the fact that statistically, you cannot lose all of the time, and thus increasing the amount allocated in investments, doubling the stake—even if they are declining in value—in anticipation of a future win.
I do understand that maybe the term we have highlighted isn't fully inclusive so let's refer to the term below which gives us a clearer view:
''5.1.14. Any evidence or reasonable suspicion that specific bets were placed on any Game (i.e. betting on different outcomes in the same hand to create "action" without risk), this will not qualify for any wagering requirement. Some examples of bets without risk would be but not limited to; betting on red and black simultaneously in Roulette, betting player and banker simultaneously in Baccarat, doubling up on losses and then lowering stakes on winnings."
Please understand that from our end, there is nothing further we can do with this matter. We have checked internally as well and we can confirm that this is the final decision.
Thank you,
Customer Support Management
Hi Matej,
Whilst all patterns can be considered a 'strategy', A betting strategy is a structured approach to gambling, in the attempt to produce a profit. The structure in this case being based on the fact that statistically, you cannot lose all of the time, and thus increasing the amount allocated in investments, doubling the stake—even if they are declining in value—in anticipation of a future win.
I do understand that maybe the term we have highlighted isn't fully inclusive so let's refer to the term below which gives us a clearer view:
''5.1.14. Any evidence or reasonable suspicion that specific bets were placed on any Game (i.e. betting on different outcomes in the same hand to create "action" without risk), this will not qualify for any wagering requirement. Some examples of bets without risk would be but not limited to; betting on red and black simultaneously in Roulette, betting player and banker simultaneously in Baccarat, doubling up on losses and then lowering stakes on winnings."
Please understand that from our end, there is nothing further we can do with this matter. We have checked internally as well and we can confirm that this is the final decision.
Thank you,
Customer Support Management
Hello Matej,
now for 3 months the casino has been asking about the unfair advantage that I am supposed to have gained,
as requested by you several times, neither answered and therefore the rule under 5.1.13 applies. no more, so you go to the next rule 5.1.14.
However, it does not change anything in the betting situation/wagering requirement, nor was a "risk-free action" generated.
It was neither bet on red and black at the same time, but only occasionally doubled the stake in the dozen game, after I observed the fallen numbers and this dozen stayed away for a long time, only then did my bets take place.
That still isn't a guarantee that the dozen or so players played in live roulette wouldn't have missed out another 10 or 20 or more times and ended up in a total loss.
Placing a new bet after winning a game should probably be possible. The amount of the bet can hardly be prescribed whether increased or decreased.
Thus, there is neither proof nor reasonable suspicion, because the player alone decides when and how to bet. That has always been the case and will remain so.
Therefore, the question and answer according to the previously interpreted rule 5.1.13. required,
where the unfair advantage should lie.
Likewise, the mathematical advantage still rests with the casino.
Hallo Matej,
nun wird seit 3 Monaten von Seiten des Casino die Frage des unfairen Vorteils , den ich mir verschafft haben soll,
wie auch von Dir mehrfach gefordert, weder beantwortet und somit greift die Regel unter 5.1.13. nicht mehr , also greift man zur nächsten Regel 5.1.14.
Es ändert dennoch nichts an der Wettsituation/ Wettanforderung und ebenso wenig wurde ein " Aktion ohne Risiko" erzeugt.
Es wurde weder gleichzeitig auf Rot und Schwarz gesetzt , sondern lediglich gelegentlich beim Dutzendspiel der Einsatz verdoppelt, nachdem ich die gefallenen Zahlen beobachtet habe und dieses Dutzend über längere Zeit ausblieb, erst dann erfolgten meine Einsätze.
Das stellt immer noch keine Garantie dafür da, das dieses angespielte Dutzend beim Live Roulette nicht noch weitere 10 oder 20 oder mehrere Male ausgeblieben wäre und im Totalverlust hätte enden können.
Einen neuen Wetteinsatz nach einer gewonnen Partie zu tätigen sollte wohl möglich sein. Auch die Höhe des Einsatzes kann ja wohl kaum vorgeschrieben werden ob erhöht oder angesenkt.
Somit liegt weder ein Beweis noch ein begründeter Verdacht vor, denn der Spieler allein entscheidet wann und wie er setzt. Das war schon immer so und wird auch so bleiben.
Daher wird weiterhin die Frage und Beantwortung nach der bislang ausgelegten Regel 5.1.13. gefordert,
wo der unfaire Vorteil , liegen soll.
Ebenso liegt der mathematische Vorteil weiterhin beim Casino.
Dear casino representative,
In term:
'5.1.14. Any evidence or reasonable suspicion that specific bets were placed on any Game (i.e. betting on different outcomes in the same hand to create "action" without risk), this will not qualify for any wagering requirement. Some examples of bets without risk would be but not limited to; betting on red and black simultaneously in Roulette, betting player and banker simultaneously in Baccarat, doubling up on losses and then lowering stakes on winnings."
So this term only says that playing Martingale isn't contribute to wagering while playing with a bonus.
I would like to mention that this case is about real money play.
Could you please answer my previous question:
So I would like to ask you to explain to everybody why playing Martingale is unfair and which advantage MightyMouse gained.
Dear casino representative,
In term:
'5.1.14. Any evidence or reasonable suspicion that specific bets were placed on any Game (i.e. betting on different outcomes in the same hand to create "action" without risk), this will not qualify for any wagering requirement. Some examples of bets without risk would be but not limited to; betting on red and black simultaneously in Roulette, betting player and banker simultaneously in Baccarat, doubling up on losses and then lowering stakes on winnings."
So this term only says that playing Martingale isn't contribute to wagering while playing with a bonus.
I would like to mention that this case is about real money play.
Could you please answer my previous question:
So I would like to ask you to explain to everybody why playing Martingale is unfair and which advantage MightyMouse gained.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Hello,
I can assume that I will wait in vain for an answer.
Dublinbet Casino did not answer the questions about your playing conditions, nor did they unlock my account.
I also read that this casino has now completely blocked players from Mecklenburg-Western Pomerania.
My payout or my claim to 5501 € is therefore to hell.
They have the upper hand and especially in other EU countries and therefore there is no possibility of this
to sue the casino.
With the CEG, the question arises whether you need them at all, or should you better ask what remuneration they receive in order to block disputes.
I will therefore now write again on Trustpilot about Dublinbet Casino and their machinations
and post it there.
From you I expect a clear and distinct gradation of the rating of this casino to other players
to warn against their scam.
MightyMouse
Hallo,
ich kann wohl davon ausgehen, vergeblich auf eine Antwort zu warten.
Das Dublinbet Casino hat weder die Fragen zu Ihren Spielbedingungen beantwortet , noch meine Kontosperrung aufgehoben.
Ferner las ich das dieses Casino nun auch noch Spieler aus Mecklenburg Vorpommern gänzlich gesperrt hat.
Meine Auszahlung bzw. mein Anspruch auf 5501 € ist somit zum Teufel.
Die sitzen halt am längeren Hebel und vor allem im EU-Ausland und daher gibt es keine Möglichkeit dieses
Casino zu verklagen.
Beim CEG stellt sich die Frage ob man die überhaupt braucht , oder sollte man besser fragen, was die an Vergütungen erhalten, um Streitfragen abzublocken.
Ich werde daher nun erneut auf Trustpilot über das Dublinbet Casino und deren Machenschaften schreiben
und es dort posten.
Von Euch erwarte ich eine klare und deutliche Abstufung der Bewertung dieses Casino um weitere Spieler
vor deren Betrugsmasche zu warnen.
MightyMouse
Hello MightyMouse,
I was looking for a way to continue with this case, and I am shocked that the curacao decided in the casino's favour.
I believe maybe only the court could help you.
Even the casino could not give us any reasonable argument about which unfair advantage you gained.
We will close this case as unresolved as a warning for other players.
I am very sorry that we were unable to help you more.
Hello MightyMouse,
I was looking for a way to continue with this case, and I am shocked that the curacao decided in the casino's favour.
I believe maybe only the court could help you.
Even the casino could not give us any reasonable argument about which unfair advantage you gained.
We will close this case as unresolved as a warning for other players.
I am very sorry that we were unable to help you more.
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