HomeComplaintsDrueckGlueck Casino DE - Player is not able to contact the casino.

DrueckGlueck Casino DE - Player is not able to contact the casino.

Amount: €100

DrueckGlueck Casino DE
Safety Index:High
Submitted: 01 May 2022 | Case closed : 16 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany would like to verify her account and withdraw winnings, but the support informed her, that the casino has been closed for the German market. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Good day,

I want to verify my account to be able to withdraw money and I wrote to the support and got this message:

Please note that Titanium Brace Marketing ltd. has gone into liquidation and has therefore not only taken its German website DrueckGlueck.com/de offline, but also discontinued customer service for this German website.

what does that mean?

Can you help me?

I can still play though...

Many greetings

Dorothee

Automatic translation:
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2 years ago

Hello Dorothee,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that €100 (dispute value) is currently stuck in your account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Dorothee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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