DrueckGlueck Casino DE - Player is not able to contact the casino.

Guten Tag,

mich möchte mein Konto verifizieren um Geld abheben zu können und habe den Support angeschrieben und erhalte diese Nachricht:

Bitte beachten Sie, dass die Titanium Brace Marketing ltd. sich in Liquidation begeben hat, und deswegen nicht nur ihre deutsche Webseite DrueckGlueck.com/de offline genommen, sondern auch den Kundendienst für diese deutsche Webseite eingestellt hat.

was bedeutet das?

können Sie mir weiterhelfen?

spielen kann ich allerdings weiterhin…

Viele Grüße

Dorothee

Hello Dorothee,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that €100 (dispute value) is currently stuck in your account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Dorothee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.