The player from Germany would like to verify her account and withdraw winnings, but the support informed her, that the casino has been closed for the German market. We rejected the complaint because the player didn't respond to our messages and questions.
DrueckGlueck Casino DE - Player is not able to contact the casino.
Amount: €100
DrueckGlueck Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I want to verify my account to be able to withdraw money and I wrote to the support and got this message:
Please note that Titanium Brace Marketing ltd. has gone into liquidation and has therefore not only taken its German website DrueckGlueck.com/de offline, but also discontinued customer service for this German website.
what does that mean?
Can you help me?
I can still play though...
Many greetings
Dorothee
Automatic translation:
Public
Public
2 years ago
Hello Dorothee,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that €100 (dispute value) is currently stuck in your account?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
