The player from Greece had experienced a withdrawal delay from Drip Casino. He had requested the withdrawal on 31st March 2024 after his account had been fully verified. However, the casino had informed him that his withdrawal was under additional verification, which could take up to 31 days. After the intervention of the Complaints Team and subsequent communication with the casino, the player had received his payment after 31 days. The player had expressed gratitude for the assistance and offered to make a donation to the casino guru website. The complaint was then marked as 'RESOLVED' by the Complaints Team.
Drip Casino - Player's withdrawal request has been delayed.
Amount: €480
Drip Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
Drip Casino - Withdrawal process delayed the request is made on 31 march 2024 and still is not processed .i confirm that i have passed the KYC verification, I don’t accumulated winnings with an active bonus.
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8 months ago
Hello Safran1205,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Drip Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Is this your first ever withdrawal request in the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Hello and thanks for helping the account was full verified on 30 march 2024 . It’s first time that I made a request for withdrawal.
I talked on live chat I have received this replay
Wed, 17 Apr 2024 09:29:48 EEST
Mia 09:32 Your withdrawal is under additional verification, which may take up to 31 calendar days
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8 months ago
Please let me know if there are any updates regarding this ongoing complaint.
I want everyone to know that I am still waiting. Unfortunately, there is no explanation and no payment.
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7 months ago
Thank you Safran1205 for all the information provided. I will now forward your complaint to my colleague Jakub (jakub.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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7 months ago
Hello Safran1205,
My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.
I would like to invite Drip Casino’s representatives to join this discussion in order to resolve this issue.
Dear Drip Casino,
Could you please provide an update on the status of the player’s withdrawal request?
Best Regards,
Jakub
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7 months ago
Hello, dear player and Casino Guru representatives! According to our system the payout verification has not yet reached the finalization stage. Please do not worry, it will not take more than 31 days.
Best regards,
Drip Casino!
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7 months ago
Dear Drip Casino,
Are there any updates regarding this case? Is the verification going to reach the finalization stage soon? Could you please provide the estimated timeframe for resolving this issue?
Thanks!
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7 months ago
I have received the payment today after 31 days waiting . Thank you Jakup and guru casino for your contribution for revolving this issue and I want to make a donation for your website
send me a link donation for casino guru
thank you
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7 months ago
Dear Safran1205,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system.
Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!
Best Regards,
Jakub
