Drip Casino - Player's withdrawal request has been delayed.

Drip Casino - Withdrawal process delayed the request is made on 31 march 2024 and still is not processed .i confirm that i have passed the KYC verification, I don’t accumulated winnings with an active bonus.

Hello Safran1205,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Drip Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Is this your first ever withdrawal request in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello and thanks for helping the account was full verified on 30 march 2024 . It’s first time that I made a request for withdrawal.

I talked on live chat I have received this replay

Wed, 17 Apr 2024 09:29:48 EEST

Mia 09:32 Your withdrawal is under additional verification, which may take up to 31 calendar days

Please let me know if there are any updates regarding this ongoing complaint.

I want everyone to know that I am still waiting. Unfortunately, there is no explanation and no payment.

Thank you Safran1205 for all the information provided. I will now forward your complaint to my colleague Jakub (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Safran1205,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Drip Casino’s representatives to join this discussion in order to resolve this issue.

Dear Drip Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

Hello, dear player and Casino Guru representatives! According to our system the payout verification has not yet reached the finalization stage. Please do not worry, it will not take more than 31 days. 

Best regards,

Drip Casino!

Dear Drip Casino,

Are there any updates regarding this case? Is the verification going to reach the finalization stage soon? Could you please provide the estimated timeframe for resolving this issue?

Thanks!

I have received the payment today after 31 days waiting . Thank you Jakup and guru casino for your contribution for revolving this issue and I want to make a donation for your website

send me a link donation for casino guru

thank you

Dear Safran1205,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system. 

Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!

Best Regards,

Jakub