Drift Casino - Player's account was blocked.

I have account with drift Casino, I have been playing severaly, win ,loss and made series of withdrawals. After I deposited 46000Naira today and win it to 52000 , I got mail from drift that my account is blocked. I couldn't log in and my funds was not returned

Dear Benny1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you create your casino account, please? Could you please advise if you passed the KYC verification before you lost access to your casino account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I don't have any bonus or active bonus on the account, My account was verified including both payment methods I use ; Astropay and Neteller.

They sent me email that I violated some terms and conditions of financial fraud which I believe it's all excuses to keep my money

Thank you very much for your reply, Benny1. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, Benny1, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Benny1,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Drift Casino to join the conversation and participate in the resolution of this complaint.

Dear Drift Casino,

Can you please provide more information regarding the reason for confiscating the player's winnings?

Kind regards,

Adam

Dear Adam,

Since this case contains confidential information that we cannot disclose to third parties, I have sent you a detailed email. Please find my email into your correspondents box. Here is all the information. Also, please feel free to email me back at any time

Sincerely,

Drift Casino Team

Thank you for your response, Drift Casino.

Please see my reply to your e-mail requesting further information.

Kind regards,

Adam

Dear Adam,

Please see my email for better understanding the situation. Thank you

Dear Benny1,

This case is being discussed with the casino via email, and as I am awaiting further evidence I will extend the timer accordingly.

Once received and reviewed, I will post an update here with our findings.

Kind regards,

Adam

Dear Benny1,

I have received evidence from the casino which suggests that your wagering at the casino was not just for recreational purposes. Can I ask you to please confirm the amount and date of your most recent deposit please, and can you tell me which games you played?

Kind regards,

Adam

What kind of wagereing requirements did suspect such, how was I winning all I won after series of serious lost.

Please kindly note drift casino has blocked my account and I don't have access to banking or gaming history to point out all the games I payed, but I can provide all from my deposit platforms.

Drift casino always removes 10% of my withdrawal whenever I'm withdrawing even after several turnover on live roulettes, acording to them live roulettes doesn't give complete wagering requirements and they take %10 if you decide to withdraw anyway.

Can drift casino provides my total deposits, total wager, and total withrawal to prove me wrong.

Don't I have the right to make withdrawal when I'm seriously losing despite paying the %10 of total withrawal?.

My last deposit was 46000 Naira, how was I able to win the fund to 52000 Naira before they suddenly blocked my account if I wasn't wagering real time?

My last deposit was 46000 Naira on 20-12-2023 and I remembered I played live roulette and maybe slot I can't recollect fully, I have only played for few minutes then close to come back while they block my account after winning to 52000 Naira.

50000 Naira 20-12-2023 played live roulettes

50000 Naira 20/12/2023 Played live roulette and some slot

Please how much of deposits confirmation do you want, kindly know that I don't have access to game history.

Also note, Drift casino doesn't have astropay withdrawal, so I have been using Neteller for withdrawal and some deposits as well.

Dear Drift Casino,

I have sent you an email to clarify a couple more details. Thank you in advance for your assistance.

Kind regards,

Adam

Dear Benny1,

While I appreciate that the casino has this rule regarding a 10% fee for withdrawals of deposits that have not met the wagering requirements, it is not intended to allow the wagering to be ignored completely.

While I believe the casino is absolutely at fault for not detecting your activities sooner, the evidence provided by the casino is sufficient to support its reasons for blocking your account. Due to the nature of your activities, I am not able to provide a more detailed explanation, but I do believe the casino has acted in accordance with its terms and conditions in this regard.

Consequently, there is nothing further we can do to assist with this case, and the complaint will now be rejected. I am sorry we could not be of more help on this occasion.

Kind regards,

Adam