Dreamz Casino - Player’s withdrawal has been delayed.

I've been waiting forever for my withdrawl they said they sent it out so I asked for the tracking number of the withdrawl and they haven't got back to its been days

Dear Alabed7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been processed and sent to you but never reached your account? Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hey so I'm pretty sure my money went into someone else account. And I tried contacting dreams casino like a hundred times because I need the tracking number or reference number so I can give it to my bank and of course they haven't got back.to it's been a week since I messaged them and I talk to live chat everyday. Its been 2 weeks since they said they sent out the money.

Like I just need the number from them

So I talked to my bank they see no incoming transfer for $7000. In my name so the casino is never sent it or something and of course live chat knows nothing

So they gave me the transaction code can't do anything with that

I still haven't got it

Still nothing I even sent them my bank statement and nothing

Okay so I guess there was a error so my withdrawl got cancelled but they haven't put the money back in my account and I sent them.a bank statement . And I sent them a void cheque and still nothing I haven't heart back from them

I don't get why not just put the money back into my account or just send it to the void cheque info

Why is no one getting back to em

Thank you very much, Alabed7, for your messages. Do I understand correctly that the payment hasn't been successful? Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru? Have you been advised to use an alternative payment method to withdraw your funds?

Nope I sent it a void check and the swift code so they should be able to withdrawl again to or ii be told them.ti e-transfer it. No one is getting back to me. Worst custiner service

Thank you very much, Alabed7, for providing all the necessary information via email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Alabet7!

From now on, I will take care of your complaint. I would like to invite representatives of Dreamz Casino into this discussion in order to help us resolving the issue.

So I talked to dreamz casino they sent me confirmation paperwork through email which I gave to my bank and my bank still is saying there is nothing pending there is nothing there.my bank did not reject anything and of there's nothing .. so of course the little hope I had I messaged dreamz and guess what no help what so ever this is so dumb if I knew how to attach the documents I would send them to u as well as proof of my bank that I have no payment from them. This is sooooo dumb

So I checked with my bank there nothing. And I reached out to dreams they said they wanted a bankstatement which I sent themmthen. They said they wanted a downloadable statement that I couldn't give them as my statement isn't ready so I reached out to my bank and got them to write me a letter and I sent that to dreaamz

We would like to ask Dreamz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.