The player from Pennsylvania had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had been previously verified and had successful withdrawals with the casino. The delay in payment had been due to the casino's high volume of withdrawal requests. The player decided to wager her winnings due to the prolonged waiting period. Consequently, we couldn't intervene as the winnings had already been wagered.
Dreams Casino - Withdrawal of player's winnings has been delayed.
Amount: $100
Dreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
i received ($30 cash back rewards play…)from dreams casino to play…Cashout $100 winnings…withdrawal..never got on time ..another delayed payment…still have not received…within the 7 days going on 11 days now.
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5 months ago
Dear debic20,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
There sight as been down for 2 days can’t reach it or them there website down.
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5 months ago
Ok there sight is back up running ok it’s two weeks today waiting .yes I’m verified and all with them withdrawal before with them..delayed payout again ..there very nice and all but some reason delayed payout occasionally. Still not received 2 weeks today 11/14/23
thank you !
d***@icloud.com
(with dreams casino)
$100 winnings from cash back rewards
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5 months ago
Thank you for your reply, debic20. Do I understand correctly that you have made successful withdrawals before? Could you please advise when exactly you received the last successful withdrawal and approximately how many days did it take to be processed? Did you use the same withdrawal method in the past?
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5 months ago
Also this withdrawal $$ amount was changed amount because it was cash back rewards free play…so played more on it ..That was back in July took 30 days ..but I have received other withdrawals on time within 7 days ! Or sooner with coin draw…this one is a crypto withdrawal..It says in there terms and conditions crypto withdrawals are processed immediately or within 72 hours which I use crypto on this casino
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5 months ago
Oh, I am sorry to hear that. Sadly, since you have wagered your winnings, there is not much we can do for you, and I will be forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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