Dreams Casino - Player’s withdrawal has been delayed.

I have waiting for this withdrawal since 2/9/21 they have done over 30 escalations , and they have sent this to the eralavent team just as many times and then they tell the same thing over and over again 3 to 5 days and that my withdrawal will be prioritized its already going on 7 months I do have seen shots of most of my talks with them and all my documents are up to date DREAMS CASINO , I don't know what else to do

Dear Marlenefranco,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

I ve only received withdrawal s from ther sis casino Raging bull this will be my first from them ive sent some screen shots did u guys get them

Thank you very much Marlenefranco for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Marlenefranco!

I will take care of your complaint from now on. I would like to invite representatives of Dreams Casino into this complaint in order to help us resolve the issue.

Ok really hope that we get this over with I use to love playing at that casino , maybe soon ill be able to play ther again thank you for helping me you are appreciated

What happens if they don't respond to us should I still keep asking for updates

Dear Marlenefranco,

In case the casino representatives would not respond, they will get a second chance to do so with another timer for 7 days, if they still would not respond, the complaint would be closed as 'unresolved', however let's not get ahead of ourselves and we'll just wait for the answer, representative of this casino usually responds to the complaints, however sometimes it may take a couple of days.

Hey all,

Apologies for the radio silence, on the road with my family during this travel window we have here. No telling how long it'll be open so taking advantage while I can. 🙂

I am most definitely still available however, I've had a look and I'll see what can be done to get things moving for you Marlenefranco. We may require a quick confirmation of your Bitcoin address so one of my team should be reaching out to you to confirm that. Keep an eye on your email inbox if you would.

Best wishes,

Nick and Dreams Casino

Ok ive checked my emails and still nothing from casino so I went back online went to dreams casino and asked for a update of my withdrawal again but received the same thing about the escalation but I di give the my bitcoin address again ive given it to them so many times already

Still no email been checking it often

Hello Marlenefranco!

I would like to kindly advise to check the spam folder in your email, if you haven't already done so. Please let us know.

Hey Marlenefr1,

We've gone ahead and sent an additional email out to your registered email address and attempted to contact you by phone as well with no answer. Perhaps check your spam box.

Best,

Nick and Dreams

Yes I got the email ive sent address back as well thank you for getting back with me

hi ive asked the hosts at dreams casino for a update for my withdrawl and ive gotten the same answer ive gotten so many times that ther going to do another escalation and i could get back to them 3 to 5 buissness days ive gotten so many screen shots of these conversations

Hey Marlenefranco,

Just an update, we gotten your approval completed and working on getting the payment out via Bitcoin as soon as possible, no promises but hopefully in the next few days (if not sooner).

Thanks for your cooperation and let us know when the payment comes in.

Best,

Nick and Dreams

Thank you so much and I'll let you know as soon as I get that I appreciate, your time helping me , seriously ,THANK YOU

Dear Marlenefranco,

I will set the timer for 7 days so you can inform us about receiving your withdrawal within this time period.

Ok so I relieved 1500, out of 2000.00 I don't know why they didn't give me the who thing it was approved don't get me wrong I'm great full for that , but wish I would get what I won , thanks to all who helped

Dear Nick and Dreams Casino,

Could you please advise when the player may anticipate the rest of the outstanding balance to be payed out?

ive played at alot of casinos and Never have i gotten part of my withdrawl it was something new to me ... also i wanted to give casino guru a big thank you . you guys are great . god bless you all

Should I try Nd get ahold of dream casino and asked them about the rest of my money

Hey Marlenefranco,

With your winning deposit you used a deposit coupon giving you a full 350% on top of your deposit plus an additional 85 free spins to play and win with, all totaled it was $449 in additional funds provided by the casino. These funds are non-cashable and removed at the time of approval. Minus the $40 Bitcoin processing fee a total of $1511 was paid out to you.

I hope this clarifies things.

Best wishes,

Nick and Dreams

First of all thats a lie and I see you removed all my play from February , but that's ok coz I have a screen shot I just have to look it up since I have then every chat with you guys and I played all my play through on my crapy bonus and bitcoin is free but since you fill like you have to be right on something its whatever you live and learn. And spend your money some were else thank you and you know your wrong!

Oh and out of all the casinos I've won money at never have they taken money out of my winnings never its the first time I've received every dime at all the casinos I've played at I guess if you don't mind being taxed then go ahead but what comes around goes around , carma watch out shell get you !!!!!

Dear Marlenefranco,

I went on the website of Dreams Casino and here is what I've found in the T&C's:

Unfortunately, it seems that your bonus amount was deducted from the balance as it is stated in the terms and conditions of the casino. I am afraid there is nothing we can do about it, however since you received your winnings, I would consider this complaint as resolved. Is there anything else that we can help you with?

No and I appreciate everything you have done for me without you I'd be still trying, thank you so much I've learned a lot with you guys thank you , love and respect .....marlene

Dear Marlenefranco,

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.