The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as 'resolved'.
Dreams Casino - Player believes that their withdrawal has been delayed.
Amount: $688
Dreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
So listen, I play at these casinos off and on. Here lately I've only been playing at my dreams casino. I'm not too fast to deposit where my money takes longer to process than it does to deposit. So I see the within 24 hours and on one occasion I did get my money withing. Couple of hours ( still not under 24 using coindraw as advertised). So I made a deposit of around 11 dollars and I was surprised to start hitting like I did. I ended up cashing out 688.00. Well I get up for work 6 hours later and the lady tells me that it will take 3-7 business days. Now she says it's based on algorithm or what not. But if that's the case, I've been playing on this one for a couple weeks straight now so, one it will be my last time. 2 I want to warn people if you are anything like me and want your money when the casino says it will pay MY DREAMS CASINO IS NOT THE PLACE FOR YOU. AND IVE DONE MY RESEARCH AND WOULD LIKE SOMEONE TO LOOK INTO IT.
THEUS D***
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2 months ago
Dear Theus,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
I was paid on the 3rd day exactly. I apologize, I'm just used to being bamboozled at some of these places. I got paid 3 days after my withdrawal request
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2 months ago
Dear Theus,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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