The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had been advised to wait for at least 14 days after requesting a withdrawal before making a complaint. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player had had successful withdrawal experiences with the same casino in the past. After some time, the player confirmed that they had received their winnings. Consequently, we marked the complaint as resolved.
Dream.Bet Casino - Withdrawal of player's winnings has been delayed.
Amount: €5,000
Dream.Bet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Dream.Bet Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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12 months ago
I made a withdrawal 5000€. It's been so many days and no response. I've made in the past one more withdrawal and was approved in 3 days. I made this time 5000 and got on my account 10000 more. Cause of the week limit of 5000 couldn't withdrawal more. Need to wait one week after the first one approved to make another. Live chat and email saying it's about the financial traffic but they make me have my worries. I don't believe that's a scam casino but I need some help. Can you check it for me please?
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12 months ago
Dear Lekar123,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
At this time still nothing. Keep telling me to wait. I can't understand and I'm worry.
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11 months ago
Kristina,
I've made in the past a withdrawal with dreambet an amount of 4000. Was credited in 3 days
I successfully passed the KYC at the beginning of my account in dreambet to could withdrawal the amount of 4000
The winnings didn't come with active bonus or free spins.
After 2 weeks keep telling about the workload.
I trusted this casino cause of my first quick withdrawal but I don't know why is this happening.
I'd like to cooperate to solve the case and receive my money.
I have anything you need when it comes to proofs.
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11 months ago
Dear Lekar123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
