The player from Minnesota had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We informed the player that withdrawal processing could take several days to weeks and advised patience. Despite extending the response time, the player did not reply to our inquiries. Therefore, the complaint was rejected due to lack of response.
Drake Casino - Withdrawal of player's winnings has been delayed.
Amount: $100
Drake Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
I play drake casino sometimes. I got the free spins and won 370$ around that. I’m commenting on this because I noticed another customer just posted about something I’m going through right now. I was told I couldn’t access the 100$ withdrawal limit and I’d have to pay 25$ to get it. Well after seeing another person go thru the exact same thing I’m wondering is this a legit casino and by the time people get done depositing money you tell them to by them they will have paid the entire amount they were tryn to withdraw. I spend money at online casinos . If it had been I was able to at least play through the winnings or even get 100$ withdrawn atleast out of 370$ I would have been back and spent more than that I’m sure but this is sounding more and more like a scam
Public
Public
5 months ago
Dear jdoefacts77,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
