HomeComplaintsDragon's Gold Casino - Player complains that he didn’t win anything.

Dragon's Gold Casino - Player complains that he didn’t win anything.

Amount: 10,000 ₴

Dragon's Gold Casino
Safety Index:Below average
Submitted: 13 Oct 2022 | Case closed : 03 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Ukraine is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Casino https://dragongold88.com uses a provider of dubious origin or does not use at all which leads to 0 all chances of wining In the casino selection bar, I chose a random casino because your system could not find the one I am complaining about




Automatic translation:
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2 years ago

Dear veklenkotemych555,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela


PS: We will add https://dragongold88.com/ to our database and switch the complaint accordingly.

Edited by a Casino Guru admin
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2 years ago
Translation

The casino works without providers, where do they get the games from?

Automatic translation:
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2 years ago

I do not know the answer to your question. This issue should be addressed with the casino directly. If you wish to proceed with your case, could you please forward your game history to petronela.k@casino.guru?

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2 years ago

Dear veklenkotemych555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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