The player from Ukraine is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Casino https://dragongold88.com uses a provider of dubious origin or does not use at all which leads to 0 all chances of wining In the casino selection bar, I chose a random casino because your system could not find the one I am complaining about
Dear veklenkotemych555,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
PS: We will add https://dragongold88.com/ to our database and switch the complaint accordingly.
The casino works without providers, where do they get the games from?
I do not know the answer to your question. This issue should be addressed with the casino directly. If you wish to proceed with your case, could you please forward your game history to petronela.k@casino.guru?