Dr Slot Casino - Player is unable to withdraw due to website changes.

So I’ve been playing at dr slot for quite some time and never had any problem withdrawing before but now they have changed their website and it’s impossibly now to withdraw..

normally it asking for your bank name bank account number and sort code but now you have to connected to your chosen bank which I have tried to achieve 5 times but it does t work the website also says try another withdrawal method but there aren’t any other methods.. They happily let you deposit but make it difficult to withdraw.. I also tried to speak to live chat who don’t respond.. Frustrated is not the word.. Why have they changed their system fir the worse?

Dear Jassyjoo12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are unable to make a withdrawal request? Could you please advise when exactly you made your last successful withdrawal? If possible, please post here a screenshot of your withdrawal history.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Jassyjoo12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.