HomeComplaintsDozenspins Casino - The player's verification is stuck.

Dozenspins Casino - The player's verification is stuck.

Amount: €70

Dozenspins Casino
Safety Index:High
Submitted: 19 Feb 2022 | Case closed : 09 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's verification is stuck for over a week. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

Withdrawal requested 9 days ago as well as KYC verification.

So far no reaction at all

Automatic translation:
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2 years ago

Hello ludwbran,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Dozenspins Casino.

Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Did you send all the requested documents for verification to the casino?

Please note that if it's your first ever withdrawal it might take up to 14 days to get fully verified and receive the money. If you have sent all the documents, it is only a matter of time before they casino update your status so I would definitely recommend to wait only.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

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2 years ago
Translation

Thank you for your prompt reply.

Since this was actually my first withdrawal request, I'll be patient and get back to you if nothing comes from the casino in the coming days

Automatic translation:
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2 years ago

Thanks ludwbran,

I will set back the timer to your. Keep us updated or let us know if the verification would still not be done until the end of the week.

Regards,

Nick

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2 years ago

Dear ludwbran,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Edited by a Casino Guru admin
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2 years ago

The complaint will be now rejected for the above mentioned reason.

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