HomeComplaintsDOXXbet Casino - Player’s struggling to register an account.

DOXXbet Casino - Player’s struggling to register an account.

Amount: ??

DOXXbet Casino
Safety Index:High
Submitted: 25 May 2021 | Case closed : 11 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Slovakia is experiencing difficulties opening a new account. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I can't register someone used my birth number

Automatic translation:
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3 years ago

Dear Lucia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you if you have tried contacting casino support to explain the situation? I would suggest sending an email to info@doxxbet.sk or calling +421 911 569 909 and inform the casino that someone else has used your personal data. They should be able to verify you and delete the other account.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela


Edited by a Casino Guru admin
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3 years ago

Dear Lucia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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