The player from Slovakia is experiencing difficulties opening a new account. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Lucia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you if you have tried contacting casino support to explain the situation? I would suggest sending an email to info@doxxbet.sk or calling +421 911 569 909 and inform the casino that someone else has used your personal data. They should be able to verify you and delete the other account.
Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela