HomeComplaintsDomGame Casino - Difficulties withdrawing bonus winnings.

DomGame Casino - Difficulties withdrawing bonus winnings.

Amount: $30

DomGame Casino
Safety Index:High
Submitted: 31 Jan 2020 | Case closed : 24 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Rizki, a player from Indonesia, couldn’t withdraw his winnings because of additional wagering requirements of the mandatory deposit.

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4 years ago

Weired Free bonus offer!

 

At beggining I didn't expect much about payment from no deposit bonus. But i think this is weired.

I have register to domgames and received $15 no deposit and I have done 50x wager ($750). Max withdraw is only $30. 

After I reached the requirement I asked support, what should I do to withdraw. Maybe kyc or make atleast 1 deposit. (Since i can't found kyc form on the site).

 

I knew the rules said 1 deposit needed. The problem is min deposit is $70 and I need to wager again with my deposit money. Is that fair when i try to withdraw $30 but i need to wager with $70 again if I deposit?

 

They didn't tell about wager about this deposit at beggining. Thats the problem. 

I would like to make deposit, but after they told me to wager if I deposit I have to say no. Because i dont know if they are trustable.

 

Its better they remove the "no deposit bonus". Its useless at all.

 

 

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4 years ago

Hello Rizki.

 

Thank you very much for submitting your complaint and sharing your negative experience with the DomGame Casino. Every deposit in every casino carries minimal wagering requirements, but you should be able to wager it easily and withdraw your amount. We completely understand that it is quite unfair to deposit $70 in order to withdraw such a small amount. But the casino has the right to adjust their bonus T&Cs according to their preferences. Do you require any further assistance?

Edited by a Casino Guru admin
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4 years ago

Dear Rizki,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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