Dolly Casino - Player's withdrawal is delayed and unresolved.

I have withdrawal 3 times and only received 1 of 3

there 2/3 didn’t come through only received 1 and I contact my vip staff and they keep

mentioning they payed me but I. Ask them show me receipt they can only show me 1 doc receipt

And keep requesting my bank statement pdf I done that now they ain’t responding today a whole month since I made the withdrawal

Dear unokoong,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which withdrawals haven't been received?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I haven’t. Recieve 1 withdrawal of $1600 n 1 withdrawal of $1200

there was 2 withdrawal of $1200 that was because my max I can withdrawal to my vip level at the time they sent me 1 withdrawal of $1200 so I’m not sure which 1 is the one but think it the last $1200 they paid but there 2 missing withdrawal not recieved if I ask for the doc recipt they send me only 1

They haven’t requested kyc

I won it with my deposit no bonus

All the 3 withdrawal say it completed but I didn’t received 2 of em

very stressful done everything they asked me n they still not get back to me since the 4th that 5 days ago

Paul (DollyCasino) 

5 Dec 2024, 13:10 EET 

Hi Koong,

I hope this message finds you well. We are currently conducting a review and require a detailed PDF document of all transactions made throughout November. This document is needed for our records and further analysis by our finance team.

Could you please prepare this document and send it over at your earliest convenience? Your prompt response will greatly assist us in expediting the review process.

Thank you for your cooperation and assistance.

Best regards,

Paul 🎰

VIP Manager 🎩

DollyCasino.com 

They don’t bother answer me after I sent my bank statement

Thank you very much for your reply, unokoong. Was this the last message you received from the casino? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear unokoong,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.