Dolly Casino - Player’s withdrawal has been delayed.

I have been waiting to get my winnings since May 24. It s been a week now and i havent got an update as far as my withdrawal request. I have been logging in my account to check for withdrawal status and it is pending since the 24th. I have talked to ghree different casino representatives and each time i get a reply i have to be patient even though in the casino's terms it is clearly stated that withdrawals take up to 3 working days maximum...

I seriously doubt i will ever get my winnings as- from what i ve read other players-are faced with the same problem....

I would have kept playing had i got my winnings in time, now im extra cautious 😞

Dear zoi_p,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

I sent an email to dolly's support, asking for an update on the matter and i got a reply saying my withdrawl is set to be processed on May 31 aka today, but they can't guarantee it will take more days. They will notify me by email once it gets processed.

Just checked my dolly account and the 500€ withdrawal is still active since 24.05.

I will let you know as soon as -and IF i ever- get an update.

Thank you

Thank you very much for your reply, zoi_p. I will keep this complaint opened and if there is no development, please let us know and we will intervene. Thank you in advance for your patience.

Today, is the 14th day post my withdrawal request. I logged into my casino account and to my surprise i found the initial withdrawal amount of 500€ available for gambling again.

I also received an email from dolly support saying my withdrawal request was cancelled and i would have to provide my bank account details as they could not transfer the money to the master card used for the deposit i made.

I sent them the info and all i can do is wait, hopefully not for 14 more days..

Extremely disappointed with the delay.

Ok, these guys have been stringing me along...

Today is the 14th business day since initial withdrawal request, i have alreqdy sent them two emails with the details they ask in order to proceed to manual withdrawal, as they supposely for some reason they claimed they could not deposit my winnings in my credit card, and today they are asking me to resend my details so they can proceed to withdrawal!!!

After all this time i can certify dolly casino is far from legit.

Don't waste your precious time and money on it.

Kindly asking casino guru to proceed to nessesary action, hoping-with your help- i will somehow manage to get my winnings.

Do I understand correctly that you had to request a new withdrawal via a different withdrawal method?

They actually said they were going to proceed to manual withdrawal and transfer my funds to my bank account. When i asked them if i have to make a new withdrawal request throught their site they said, they were going to send me a new email guiding me through the process, which i never received.

A couple of days later, the available amount for gambling, was automatically set to pending withdrawal status again and yesterday i got an email informing me that the funds are set to be paid out today (aka yesterday). I still havent received it.

Attaching current withdrawal status, screenshot.

Update:

I finally just received my winnings!

9 business days later.

Thanks for any interfearance in this matter.

Sorry for any inconvenience towards dolly casino, i recommend it to players as long as they have patience.

Awesome news, zoi_p. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.